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"We had an incredible time! The staff were amazing, but our butler Raul superseded every expectation imaginable! Staff will go the extra mile to ensure everything goes smoothly, but Raul will run a marathon for the families he supports. "

"Pleasant stay "

"Good for families with little kids who need small resort with nice beach water/shallow off the main waves. Rooms and resort starting to show wear and tear. Pros: - Small Hotel - close to beach, pool, buffet - easy enough without a stroller - Kid friendly pool/splash pad - low level water for small kids even in bigger pool. - Plenty of pool chairs even at 9a/10a (even during spring break) - Pancakes, pizza, pasta, fries and nacho cheese/American Ketchup - if your kids are picky eaters -...

"The Pros: The staff was all very friendly and helpful. The rooms are super big and comfortable. The bathroom is also big. My kid loved the kids club. The Cons: The food in general was not very good. The Split Restaurant and Toro where for me the two best options. Buffett was poor and food was always the same, mid. The resort is huge and although there are many restaurants there are not big enough to hold so many people. We had to wait for more than one hour to eat dinner at any of the...

"Loved my say, very beautiful and clean!"

"Took taxi, i thought this was the only option"

"Overall great resort especially for families "

"Awesome trip, some of the food was pretty decent lots of options. Butler service was great "

"We loved the flamingo beach "

"Had a very good experience. Super clean property. Staff is helpful. Kids will enjoy this place. However, Need more food options at beach area. Also need to add Indian cuisine dishes. Most of the staff doesn't know English, that is challenging. Sweetery shop has average quality icecream. "

"Loved that it was hot water... they don't have a shuttle but they were able to get me a taxi for pickup and drop off for the airport. Only complaint was with unlimited drinks they need better maps I got lost twice for my room lol!"

"Facilities were great"

"Overall, a good but not great resort. The positives: pools, beach, bars and bartenders and comfortable beds with good sized suites. The negatives: Food was average at best, restaurant service was very hit and miss (better at 9 Doors and the Italian restaurant; bad at steak house) housekeeping had to continued to be asked to supply the same amount of missing towels/wash clothes/etc that they took out that day. Shower area in room needs an update. Would we come back? Maybe if the price was right,...

"The employees can be more friendly "

"Clean organized safe "

"I had been going to this hotel for the past 10 years and every year it seemed it was deteriorating and frankly they seem like they don’t care. So we will never be going there again."

"This was a trip with multiple families. "

"Internet was bit slow"

"Yes"

"This is my second stay at the resort, given that it was at full Easter capacity it was excellent service. From check in to check out and all in between. Towels, food and bev, room cleanliness-all the staff were very pleasant and helpful. The hotel had plenty of activities to entertain the whole family from kids to adults, we were able to find space by the pools whichever we went to so they were very well prepared for a full house… The food was great, the only thing we found tricky was...