HESTA Hakone provides laundry facilities and more. Stay connected with free in-room WiFi.
Additional perks include:
Luggage storage, smoke-free premises, and a TV in the lobby
Room features
All guestrooms at HESTA Hakone include comforts such as air conditioning, as well as amenities like free WiFi.
Other amenities include:
Bathrooms with spring water tubs and toilets with electronic bidets
Languages
Japanese
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Onsite parking options include a carport
Family friendly
Laundry facilities
Guest services
Front desk (limited hours)
Laundry facilities
Luggage storage
Spa
Yukata (Japanese robe)
Accessibility
This property does not have elevators
More
Shared microwave
Smoke-free property
TV in lobby
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Heating (climate-controlled)
Bathroom
Detached shared bathroom
Electronic bidet
Hair dryer
Shower/tub combination
Spring water bathtub
More
Slippers
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 20
Check-out
Check-out before 10:00 AM
Special check-in instructions
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Towels fee: JPY 220 per person, per night (or guests may bring their own)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Property is also known as
HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone
Frequently asked questions
Is HESTA Hakone pet-friendly?
No, pets are not allowed at this property.
What time is check-in at HESTA Hakone?
Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.
What time is check-out at HESTA Hakone?
Check-out is at 10:00 AM.
Where is HESTA Hakone located?
Located in Motohakone, this guesthouse is within a 10-minute walk of Sengokuhara Onsen and Hakone Pirate Ship. Hakone Visitor Center and Kuzuryu Shrine are also within 2 mi (3 km).
HESTA Hakone Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 34 out of 94 reviews" "
10 - Excellent
34
Rating 8 - Good. 30 out of 94 reviews" "
8 - Good
30
Rating 6 - Okay. 19 out of 94 reviews" "
6 - Okay
19
Rating 4 - Poor. 6 out of 94 reviews" "
4 - Poor
6
Rating 2 - Terrible. 5 out of 94 reviews" "
2 - Terrible
5
8.2/10
Cleanliness
7.6/10
Staff & service
8.0/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
carla
Traveled with family
14 January 2025
Not very easy to find. It was Ok to spend only 1 night
It’s surprising to get poor service in Japan. The front desk wasn’t available and when they were there they were rude. They stated I had to pay for the Onsen even though I couldn’t attend it, then when I paid they didn’t give me back my change until I asked for it. During check out I waited for 30 minutes for them to show up and answer questions, but they didn’t show up so I just left. Definitely do not recommend.
The room is spacious. No elevator, it's can be tough to carry heavy luggage up and down. There's only public bath, no private shower. It's a quiet area, most stores and restaurants are closed after 5 pm, and before 9 am. Short distance from buses, but a bit challenging for walking with luggage, and good luck if you can find a taxi in the area.
The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.
Sophie
Stayed 2 nights in Nov 2024
6/10 Okay
Derly
25 October 2024
Derly
Stayed 1 night in Oct 2024
8/10 Good
Gregory
Traveled with group
24 October 2024
Liked: Cleanliness, staff & service, amenities
Quiet place but kind of remote, a decent walk to get down to the Lake. The facility has no elevator but is only two floors. Most of the restaurants in the area close early and the hotel doesn’t have a Cafeteria / Restaurant, just vending machines and a concession stand.
We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Dawn
Stayed 2 nights in Jul 2024
8/10 Good
Gina
Traveled with partner, Traveled with family
19 August 2024
Liked: Cleanliness, staff & service
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
Very comfortable. Vito was super helpful at the front desk too.
Verified traveler
Stayed 2 nights in Apr 2024
4/10 Poor
Vicent
22 February 2024
Vicent
8/10 Good
BEE BEE
12 November 2023
BEE BEE
Stayed 1 night in Nov 2023
4/10 Poor
Feng Ren
3 November 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food.
My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench.
The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth.
If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Feng Ren
Stayed 1 night in Nov 2023
8/10 Good
Daphne
Traveled with partner
13 October 2023
Liked: Cleanliness
For an economy property, it was fine.
A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.