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"Overall, great experience! Check in process was seamless and they even recommended a driver to take us around Taitung which ended up to be an excellent experience! The room was new and clean. The bathroom shower could use a little update. The grout was a little moldy. It was nice the hotel has a laundry room. Washing is free and you pay $50NTD to dry your clothes. The breakfast has mostly Taiwanese food which was great for me but my son would have preferred some western options. However, given this is a local hotel it’s understandable. They offered guests free shuttle service to the train station which was great! Overall, highly recommend this hotel!"

"Friendly service. Great amenities"

"Excellent service and quick response. Had serious water leakage in the bathroom close to midnight. After calling front desk, a staff came up and checked. He quickly resolved the problem by arranging another room for us within 15 minutes."

"We had a wonderful stay at the Gaya hotel!"

"parking lot is good."

"Great place, best staff ever."

"Food was delicious. Kids enjoyed their facilities and we all had a great time with hot spring pools."

"Very nice and quiet hotel. Lovely building and rooms."