We spent 3-4 days over Christmas at this lovely resort. Our children(ages 10 and 13) met great friends and spent hours on the slide. We enjoyed the 4 hot spring pools as well as the cold water pools! The botanical garden and nature walk any time of day was incredible, we even saw an eyelash viper, sloth, family of monkeys and we walked along the beautiful Blue River. Rooms were lovely spacious and great beds and VERY clean. Resort food was decent for lunch and dinner, but the breakfast buffets were great. Restaurant service was usually very slow and hit or miss but maybe the servers were not motivated because people generally didn’t leave tips? The bar /drink staff was super helpful, otherwise Restaurant Service could improve but all the other staff was fabulous. Waterfall hikes were amazing. The only other thing we might suggest is having a water bubbler because there was nowhere to refill water bottles especially on hot days. We will definitely come back! The gardens and nature and staff that keeps up the plants are amazing, unreal pictures!