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"Very nice, cozy and well located hotel. The rooms are spacious compared to Japanese standards and the big windows make them very shiny and comfortable "

"We stayed in the suite with private Onsen. Japanese dinner and breakfast were outstanding."

"Nice and comfortable with good rooftop onsen. Walkable to old town but be aware of opening and closing times of shops etc as most open and close early! "

"Lovely hotel, excellent location and very decent size room. Already booked this hotel again for our next trip."

"Excellent"

"A cozy homey ryokan just 3-minute walk from the Gero train station, the location is excellent. The meals were delicious and the service was impeccable. The room, however, was a little dated. The insulation wasn’t good so it could be a little chilly at night when it was snowing outside. The outdoor onsen was enjoyable. I will definitely come back next time I visit Gero. "

"This facility is a disgrace and should be condemned. Everything about it screams neglect, incompetence, and utter disregard for basic hospitality standards. The building is in an appalling state of disrepair, with strange odors permeating every corner. Public toilets reek of rancid urine, and the multiple dirty elevators required to navigate the labyrinthine layout are an exercise in frustration and disgust. To reach your room, you must endure numerous flights of stairs and poorly lit, shabby hallways that feel like a set from a horror movie. Adding insult to injury, I feel I was grossly overcharged simply because I booked through a foreign booking agent. I paid over $500 USD for two nights at this crumbling, health-hazardous property, and it feels like nothing short of a rug pull. This is price gouging at its most unethical. Taking advantage of foreign travelers in this way is disgraceful and shows that the management company not only lacks competence but also lacks any semblance of ethical business practices. It’s clear their priority isn’t providing a quality experience—it’s exploiting guests for every penny they can. Let’s start with the dining. The dinner buffet, to its credit, was decent, offering a variety of options that seemed tailored to domestic and regional tastes. However, the breakfast was a complete letdown. I noticed other diners being served steamed crab, but no one approached me or offered the "

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"The hotel is big and could cater to big crowds without having the guests feeling overcrowding. The 3 onsens are spread over 3 different blocks of building but very walkable within indoor (hence no concern about rain or cold weather). Buffet breakfast was excellent with good spread of western and Japanese cuisine. Parking onsite is complimentary and the hotel is walkable to small town with eateries, shops and cafes. The option to have western and Japanese beddings in the room is good especially when travelling with elderly. The young ones can experience sleeping on tatami while the western bedding provides comfort for the elderly."