We booked this property in October for a July stay, we expected it to be busy over the July 4th holiday. The booking process was seamless and all of our questions were answered quickly. Several times Ann anticipated our questions and provided answers, descriptions and details before we even asked the question. When we arrived we went through the check-in process; everyone at the property was very friendly. We were escorted to our unit and when we opened the door, all of our expectations were exceeded. The unit was clean, beautiful and had a functional layout. The view of the mountains from the back patio was beautiful and we woke each morning, sat outside with coffee and watched the sunrise. Several of the days we used the waterpark wristbands; wow what a fun place for the kids and you are protected from the sun. Adults have several jacuzzi's to choose from, for relaxing while the kids play on the water slides. We had dinner one night in the Lodge, it was served buffet style and featured a build your own taco bar. They also had hotdogs and other food for the younger crowd. On July 4th we watched Gatlinburg fireworks from our pack patio, it was a spectacular display. Our vacation was memorable and the lodging was wonderful, we would definitely rent from Ann again!