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"Staff was very friendly and helpful. The room was very small for 6 people. It would have been nice to have a privacy curtain on each bed. Also we had to move one of the bunks to retrieve something that had fallen behind the bed and it was very dirty. Obviously they never clean between the beds and walls. The elevator worked about 50% of the time. Staff was helpful in making sure I could use it. The location was great. In Old town, very close to the tram and market. Very walkable area."

"The shower place had some bugs so I wasn’t happy about it but still it is worth the price and the staff were really friendly. I would definitely go again when I visit Bilbao."

"I liked how easily accessible the property was and how the staff were very well versed in tourist attractions and the like. I was helped by Marta when I checked in and she gave me a map with all the places I’d need to go to or tourist and food spots circled in which was very helpful, as well as the transportation links around the city. I just wish there were more options especially with protein at breakfast. It was all pretty much just toast and baked good but some eggs and maybe some sausages...

"Before checking in, I had coffee and beer at the hostel cafe and was waiting to check in. I paid in advance, but they insisted that I didn't pay, so I showed them the receipt, but they didn't apologize and had a bad expression. Overall, it was a good place to stay, but the most important thing was that the bunk bed was too low, so I hit my head on the metal frame several times. My neck and back were very uncomfortable, and I needed a bench chair in the 8-person dormitory. I had to turn the...

"Overall great stay - would definitely stay again The reception staff were so helpful and friendly - gave great advice on which beaches to go to and how to access them The accommodation is literally on top of the main interchange so unrivalled in terms of transport links - we got the bus to San Sebastián The room was fab with fridge, sink etc Some of the sheets were stained which is my only criticism but don’t let that out you off - I’m sure they would have given me fresh ones if I had...

"Most of the lockers were broken and you could not truly secure your belongings while you were out. The beds were not comfortable and the very limited electric receptacles were inconveniently located and ususlly being used; several of the secure charging lockers were out of order. The location is great, just across the river from the Guggenheim and reasonably walkable to other sights."

"The mattresses old, uncontrollable, tiny so you feel the springs on your back, overprice facility, very small bathroom with a dirty and so small shower even you move to water yourself. A big person even cannot fit on that shower. Really only good is the location."