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"Visited for a family funeral recently and the staff were so kind, polite and helpful. Greeted with a smile at every occasion and a warm Cooke on check in. Breakfast was lovely, not greasy and plenty to choose from. Gym was well equipped and air conditioned. Pool was warm and clean. I stayed in the newly refurbished rooms which were clean and spacious. The bathroom was clean and the shower was powerful. The bed was large and very comfortable. I will definitely be staying again if I require a...

"Lovely hotel staff and excellent gym and spa facilities "

"Checkin queue too long - a lot of waiting. The tv & desk lamp in the room didn't turn on. Very annoyed."

"Fantastic place to stay at 100% will stay here again "

"Amazing, very friendly and helpful staff, lovely stay"

"Birthday trip, staff were friendly and efficient, accommodation was clean and comfortable, we had room service for dinner and this was delivered promptly and was hot and tasty. The lakeside room was quiet and had lovely view over lake with only ducks, swans, geese, herons and Cormorants for company!"

"Great location. Excellent facilities. "

"This is a very lovely hotel. Clean and modern. The staff are very helpful would love to stay here again as the location is perfect"

"Reasonable price, food reasonable also, charged for parking. Room very cold, not enough heat for size of room."

"Spot on hotel only problem is the heating turns off on auto regardless of temperature outside. Woke up freezing on a couple of occasand in the end asked for portable heater to plug in."

"The situation was very close to the theatre and markets and lanes in the Old City. On several bus routes to the station. Staff were helpful and friendly. Breakfast was good quality and lots of choice for very reasonable price."

"Lovely room, bathroom is slightly on the small side. Adequate though. Parking underneath the hotel is brilliant - £16 for the night. No complaints whatsoever, we will definitely return. "