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Best Western Pontypool Metro Hotel

3.0 star property
Hotel in Pontypool with a 24-hour business center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Daily continental breakfast (GBP 8.50 per person)
Exterior
Standard Room, 2 Twin Beds, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Food and drink

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping
The current price is SAR 205
SAR 246 total
includes taxes & fees
23 Mar - 24 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
Digital channels
Laptop workspace
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Sofa bed - double
Private bathroom
Hair dryer
Shower/tub combination
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
Digital channels
Laptop workspace
  • Sleeps 2
  • 2 Twin Beds

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includes taxes & fees
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About the neighborhood

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB

What's nearby

  • Pontypool Park - 14 min walk - 1.2 km
  • Llanfrechfa Grange Hospital - 6 min drive - 6.3 km
  • Celtic Manor Resort Golf Club - 14 min drive - 17.5 km
  • Big Pit National Coal Museum - 15 min drive - 13.6 km
  • Principality Stadium - 28 min drive - 33.2 km

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's Pontypool - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Subway - ‬1 min walk
  • ‪The Open Hearth - ‬5 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Hotel located in Pontymoile
A coffee shop/cafe, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Best Western Pontypool Metro Hotel. Free in-room WiFi and a 24-hour business center are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Continental breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • A porter/bellhop, a computer station, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms have comforts such as laptop-friendly workspaces, as well as amenities like free WiFi. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Free toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and heating

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 8.50 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Lounge Area
  • Starbucks

Family friendly

  • Laundry facilities

Conveniences

  • Front-desk safe
  • Newspapers in lobby
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Assistive listening devices available
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is Best Western Pontypool Metro Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Pontypool Metro Hotel?

Self parking is free at this property.

What time is check-in at Best Western Pontypool Metro Hotel?

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Pontypool Metro Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 10.00 (subject to availability).

Where is Best Western Pontypool Metro Hotel located?

Located in Pontymoile, this hotel is within 1 mi (2 km) of Pontypool Park and Shell Grotto. Grosmont Castle is 2.2 mi (3.5 km) away. Pontypool & New Inn Station is 12 minutes by foot.

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Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1000 reviews
Rating 8 - Good. 364 out of 1000 reviews
Rating 6 - Okay. 63 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find once we came off M4. This is our second visit here.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicky

Liked: Cleanliness, amenities, property conditions & facilities
Conveniently close to M4 but without too much noise
Stayed 3 nights in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean & tidy, with helpful staff. There is a car park security barrier and cameras which is reassuring when you have a work vehicle parked there.
Stayed 2 nights in Feb 2025

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the budget it was comparable with much more expensive hotels and very well appointed for the price
Stayed 1 night in Dec 2024

8/10 Good

Ysanne

Liked: Cleanliness, staff & service, property conditions & facilities
We didnt stay long from 10pm until 4am so just overnight quite literally. However the rooms were very clean and spacious, bed very comfortable and the shower/bathroom clean and well serviced .
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and friendly hotel, perfect for our overnight stay, very comfy
Stayed 1 night in Nov 2024

8/10 Good

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Great budget hotel, chose because it stated EV charging - which was £30 connection fee and a slow destination charger so same cost weather it put 200 miles in or 30. Breakfast was a very small buffet but ok, rooms were clean and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chi Kin Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for short stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Neil

Liked: Cleanliness, amenities
Clean hotel friendly helpfull staff
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient local MacDonalds, Subway, Kentucky, and a very good restaurant across the roundabout. Handy as the hotel food is limited in the evening. breakfast is very good and free.
Stayed 3 nights in Jan 2025

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place with excellent staff very welcoming and polite .
Stayed 1 night in Oct 2024

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely tye place and the staff x
Stayed 1 night in Oct 2024

10/10 Excellent

Bronwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Night stay
Excellent night stay. Warm. Comfortable clean Room. Check in was quick and reception staff were friendly and welcoming..
Stayed 1 night in Nov 2024

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
We booked a one night stay for New Years Eve as we were going out with friend's. The room was clean, and had everything we needed and at a great price for NYE. Staff were friendly too. I'd definitely return
Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great two night stay at the Pontypool Metro. A modern, clean, and stylish hotel with excellent service and a great self service breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed before & have booked to stay again
Stayed 2 nights in Aug 2024

8/10 Good

LEE

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and price point
Overall good, not bad location to walk to town centre and other amenities
Stayed 2 nights in Oct 2024

4/10 Poor

Dr Mohamed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay there and staff are very welcoming
Stayed 1 night in Jun 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice staff and a good place to stay
Stayed 2 nights in May 2024

8/10 Good

Nik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over.
Fit the purpose of a stop over whilst visiting family. Good size room with sofa bed. Decent breakfast but could have done with a vegetarian cooked options.
Stayed 1 night in Nov 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
We stayed here for 1 night as we had a gig in Crumlin. Room and breakfast were good. One small issue was to charge my car would have been a flat fee of £30 so I didn’t use and went to a rapid charge site on my way home. I would definitely stay here again if I was in the area
Stayed 1 night in Nov 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay there
Stayed 5 nights in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Always a pleasure to stay there and staff are very welcoming
Stayed 1 night in May 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It just a great little hotel.
Stayed 1 night in May 2024