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Hotel New Otani Hakata

4.0 star property
Hotel with a 24-hour front desk, a short walk to Tenjin Underground Mall

Choose dates to view prices

Photo gallery for Hotel New Otani Hakata

Exterior
Property entrance
Property entrance
Indoor wedding
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • Breakfast available
  • Air conditioning
The current price is SAR 483
SAR 611 total
includes taxes & fees
7 Apr - 8 Apr

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Room options

Available filters for rooms
Showing 54 of 54 rooms

View all photos for Moderate Double Room Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room, Non Smoking

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 79 sq m
  • Sleeps 8
  • 4 Twin Futons

View all photos for Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room, Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Twin with Extra Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin with Extra Bed, Non Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Double Room, Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Connecting Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Bidet
Private bathroom
Hair dryer
2 bathrooms
Shower/tub combination
  • 60 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Executive Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Twin Room Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Smoking - Breakfast included

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Non Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room (Breakfast Included)

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 53 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking (Breakfast Included)

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 53 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Single or Moderate Twin (Single Use), Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Non Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Twin Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Non Smoking

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Moderate Twin, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Non Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26.0 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Corner Suite Double Room

Corner Suite Double Room | In-room safe, desk, iron/ironing board, free WiFi

Corner Suite Double Room

Highlights

Air conditioning
Refrigerator
Separate bedroom
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Japanese Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 79 sq m
  • Sleeps 4
  • 4 Twin Futons

View all photos for Moderate Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Moderate Twin (Breakfast) Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Triple Use (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin Triple Use (Breakfast) Non Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Connecting Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
  • 60 sq m
  • Sleeps 8
  • 4 Twin Beds

View all photos for Moderate Twin (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Non Smoking

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 53.0 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Twin Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Smoking

Highlights

Air conditioning
Refrigerator
Bidet
Private bathroom
Hair dryer
Bathrobes
Shower/tub combination
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Run of House

In-room safe, desk, iron/ironing board, free WiFi

Run of House

Highlights

Air conditioning
Refrigerator
Private bathroom
Hair dryer
Shower/tub combination
Bidet
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Moderate Twin Room - Smoking

Combined shower/tub, free toiletries, hair dryer, slippers

Moderate Twin Room - Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room - Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Connecting Room

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Executive Twin Room - Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room - Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Double Room - Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room - Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Semi Double Room-Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room-Non-Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Japanese Style Room

In-room safe, desk, iron/ironing board, free WiFi

Japanese Style Room

  • Sleeps 4
  • 4 Twin Futons

View all photos for Moderate Twin Room - Non-Smoking

Combined shower/tub, free toiletries, hair dryer, slippers

Moderate Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Single Room - Non-Smoking

Combined shower/tub, free toiletries, hair dryer, slippers

Moderate Single Room - Non-Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room - Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room - Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room - Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room - Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room-Non-Smoking

In-room safe, desk, iron/ironing board, free WiFi

Triple Room-Non-Smoking

  • Sleeps 3
  • 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Moderate Single Room - Smoking

Combined shower/tub, free toiletries, hair dryer, slippers

Moderate Single Room - Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Moderate Double Room - Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room - Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner Double Suite

In-room safe, desk, iron/ironing board, free WiFi

Corner Double Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Run Of House

In-room safe, desk, iron/ironing board, free WiFi

Run Of House

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Double Room

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room

  • Sleeps 2
  • 1 Queen Bed

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Exterior

Tokyu Stay Fukuoka Tenjin

Chuo Ward
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 1,003 reviews
The price is SAR 409
SAR 450 total
includes taxes & fees
7 Apr - 8 Apr
Tokyu Stay Fukuoka Tenjin

About the neighborhood

Map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004

What's nearby

  • Tenjin Underground Mall - 8 min walk - 0.7 km
  • Canal City Hakata - 16 min walk - 1.4 km
  • Fukuoka Anpanman Children's Museum - 2 min drive - 2.2 km
  • Port of Hakata - 3 min drive - 3.1 km
  • Marine Messe Fukuoka - 4 min drive - 3.6 km

Getting around

  • Watanabe-dori Station - 1 min walk
  • Yakuin Station - 6 min walk
  • Fukuoka Airport (FUK) - 13 min drive

Restaurants

  • ‪ナマステ堂 - ‬4 min walk
  • ‪やま中ホテルニューオータニ店 - ‬1 min walk
  • ‪ピッツェリア ファリーナ - ‬2 min walk
  • ‪BISTRO LA ATORI - ‬9 min walk
  • ‪釜山亭薬院 - ‬2 min walk

About this property

Hotel New Otani Hakata

Hotel near Canal City Hakata
Close to Tenjin Underground Mall, Hotel New Otani Hakata provides a coffee shop/cafe, a hair salon, and dry cleaning/laundry services. In addition to a bar, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Laundry services, a ballroom, and an elevator
  • A reception hall, luggage storage, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff and proximity to public transit
Room features
All 372 rooms boast comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak well of the clean rooms at the property.
Other amenities include:
  • Bathrooms with bidets and shower/tub combinations
  • Refrigerators, cable channels, and electric kettles

Languages

Chinese (Mandarin), English, Japanese, Korean

Similar properties

Reception

THE BASICS FUKUOKA

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.0 out of 10, Wonderful, 1,453 reviews
The price is SAR 403
SAR 444 total
includes taxes & fees
16 Mar - 17 Mar
THE BASICS FUKUOKA

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1500 per day)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: JPY 3500 for adults and JPY 2000 for children
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Sembazuru
  • Green house
  • The Castillian Room
  • Taikanen

Family friendly

  • Refrigerator

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • Elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
LIST_ALT

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3500 for adults and JPY 2000 for children
  • Self parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-12 years old for breakfast.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Frequently asked questions

Is Hotel New Otani Hakata pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel New Otani Hakata?

Self parking is available for JPY 1500 per day.

What time is check-in at Hotel New Otani Hakata?

Check-in start time: 2 PM; Check-in end time: 2 AM.

What time is check-out at Hotel New Otani Hakata?

Check-out is at 11:00 AM.

Where is Hotel New Otani Hakata located?

Located in Chuo Ward, this hotel is within a 10-minute walk of Yanagibashi Rengo Market and Tenjin Underground Mall. Canal City Hakata and Port of Hakata are also within 2 mi (3 km). Watanabe-dori Station is only a 2-minute walk and Tenjin-minami Station is 8 minutes.

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Hotel New Otani Hakata Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 640 out of 1008 reviews
Rating 8 - Good. 277 out of 1008 reviews
Rating 6 - Okay. 70 out of 1008 reviews
Rating 4 - Poor. 16 out of 1008 reviews
Rating 2 - Terrible. 5 out of 1008 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chee Vui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staffs are friendly, helpful and polite. Easy access to public transports.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tomiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and helpful. I’d stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

TZE WAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, very suitable for family trip.
Stayed 3 nights in Aug 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff gave superb service and rooms were spacious for Japan.
Stayed 2 nights in Oct 2024

10/10 Excellent

Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in city center.
Stayed 3 nights in Jun 2024

10/10 Excellent

satoyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and clean room!
Stayed 1 night in Aug 2024

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so polite and professional. Thank you for the hospitality.
Stayed 1 night in Dec 2024

10/10 Excellent

WEN CHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 supermarkets within 2 mins walk makes this hotel a good option to stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs nice and helpful, we will consider come next time
Stayed 2 nights in Jul 2024

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional !!
Stayed 3 nights in Dec 2024

10/10 Excellent

CHIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we engaged was very kind and helpful for our request. It was a very satisfying stay dealing with perfect hospitality.
Stayed 1 night in Oct 2024

10/10 Excellent

YEUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to tube and very convinent for shopping.
Stayed 2 nights in Oct 2024

10/10 Excellent

Eufemia

Liked: Cleanliness, staff & service, property conditions & facilities
spacious room
Stayed 3 nights in Oct 2024

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service provided Taxis, takubin, amenities, very service oriented
Stayed 3 nights in Oct 2024

8/10 Good

darin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 supermarket within 2 minutes walk I like Fuku Market they have fresh fish and other seafood delights plus local foods, Sunny Market is open 24 hours. Friendly staff only drawback is they give only one metal key, so only vanity light is operational without key in power box. Watanabe Dori subway less than 2 minutes on the right side of Hotel very convenient to traveling to Hakata or Tenjin.
Stayed 1 night in Mar 2025

6/10 Okay

charley

Liked: Cleanliness, staff & service
Cost effective hotel & big room
Stayed 4 nights in Jul 2024

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our time here. The staff were very helpful and were very patient as there were a couple times that communication was a little challenging. The room was spacious and comfortable and I really liked how clean everything was. The food in the hotel's restaurants was excellent. There are a lot of places to shop in the area and transportation was easy as well. I really enjoyed my time at the New Otani and I would definitely stay here again!
Stayed 7 nights in Sep 2024

6/10 Okay

Jefferey

Liked: Staff & service, amenities
Disliked: Cleanliness
Very friendly staff and service, Hotel is old and show it’s wear and tear, however there was a lot of fungus in our bathroom which made things a little uncomfortable
Stayed 2 nights in Aug 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Aug 2024

8/10 Good

Terrence

Liked: Cleanliness, staff & service
Weak WiFi signal, the rooms seem old but clean, service is good! Parking space is enough!
Stayed 4 nights in Aug 2024

10/10 Excellent

Kanghee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jul 2024

8/10 Good

Yu

Liked: Cleanliness, staff & service, property conditions & facilities
■Good The hotel has a long history and the facilities and staff maintain a first-class feel. The hotel is close to the subway station, within walking distance to downtown, offers Times car sharing in the parking lot, and has a large capacity, making it suitable as a hotel for family trips. ■Not Good The wifi in the rooms does not provide enough access bandwidth to the internet and would like to see improvements.
Stayed 1 night in Oct 2024

10/10 Excellent

Eunjung

Liked: Cleanliness, staff & service, property conditions & facilities
Good!!
Stayed 2 nights in Sep 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs were really nice and attentive. We traveled with 2 adults 2 eleven yrs old. Bed was a bit small but we made it work. Room was clean. It was in a great location and would highly recommend it to everyone. It was close to shopping, subways, and great local restaurants down the street. There is no laundry or microwave at this hotel. But laundromat is only a 5 mins walk away. Would stay here again.
Stayed 4 nights in Jul 2024