This property was an amazing escape from the bustling cities in Japan. The staff was attentive and welcoming. Our dinner was great and the dinner service was top notch. Our room included access to a great breakfast buffet, as well as a drink in the wine lounge, and snacks/treats in another lounge. The garden and tea service were wonderful as well. My husband enjoyed the rooftop onsen during sunrise (as the sun peeked over Mt. Fuji) - sadly, I wasn't able to check it out since the women-only time was in the evening and we had dinner at that time.
Our only complaint was the lack of information readily available about getting to the property. When we arrived, after a rather stressful bus ride, local bus ride, and then a difficult walk, we inquired about how to get to the Shinkansen the following day and learned about a shuttle that we wish we had known about sooner.