Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 15
Check-out
Check-out before 10:00 AM
Special check-in instructions
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Fox Glacier Jade Hotel Hostal
Fox Glacier Jade Hotel Fox Glacier
Fox Glacier Jade Hotel Hostal Fox Glacier
Frequently asked questions
Is Fox Glacier Jade Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Fox Glacier Jade Hotel?
Self parking is free at this property.
What time is check-in at Fox Glacier Jade Hotel?
Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.
What time is check-out at Fox Glacier Jade Hotel?
Check-out is at 10:00 AM.
Where is Fox Glacier Jade Hotel located?
Situated in Fox Glacier, this hostal is steps from Te Wahipounamu and Fox Glacier Glow Worm Forest. Lake Matheson and Lake Gault are also within 6 mi (10 km).
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Fox Glacier Jade Hotel Reviews
Reviews
3.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 32 reviews
10 - Excellent
0
Rating 8 - Good. 5 out of 32 reviews
8 - Good
5
Rating 6 - Okay. 3 out of 32 reviews
6 - Okay
3
Rating 4 - Poor. 7 out of 32 reviews
4 - Poor
7
Rating 2 - Terrible. 17 out of 32 reviews
2 - Terrible
17
4.0/10
Cleanliness
4.0/10
Staff & service
4.4/10
Amenities
3.4/10
Property conditions & facilities
4.2/10
Eco-friendliness
Reviews
4/10 Poor
Jeff
17 March 2025
Disliked: Property conditions & facilities
While the exterior appearance was quaint the rooms were small, outdated, and the shower wouldn’t drain
Jeff
Stayed 1 night in Mar 2025
8/10 Good
Patricia
18 February 2025
Liked: Cleanliness, staff & service, amenities
You get what you pay for and I couldn't complain as we were a late booking. We had everything we needed, comfortable bed, hot shower and private bathroom. Jesus (spanish manager) did all he could to accomodate us. If you want 5 star and want to pay 4 times the price stay elsewhere but this was very suitable for us, no complaints here 😊
Patricia
Stayed 1 night in Feb 2025
2/10 Terrible
Ivan
2 February 2025
Disliked: Cleanliness, staff & service
No daily housekeeping. No hanger in bathroom. This is likd a hostel type of accomodation
Coffee facilities, but no mugs or teaspoons.
No hot water when w went to have a shower, not many guests.
When we ran water, it was brown.
No wifi where we were. Had to sit in front of office to get reception.
Surroundings run down
The hotel is in very poor, unsightly, condition. The service at reception was absent to minimal. The room was clean but a little tatty despite being said to be one of their best. The TV was connected via WiFi whose channel was not connected to the internet. The satellite TV was not working. Both faults were beyond the capability of the staff to correct. I eventually reset & tuned the sat & its LNB myself.
The nearby Bestsy Jane restaurant was great & improved the overall experience.
The room was very clean. But it says wifi which unfortunately does not work unless you are outside. The TV works off of wifi, so no TV to be able to unwind. The frame on the twin bed needs to be bigger as you fall off either side giving you mininum area to sleep. But it was great distance to the Fox Glacier walk and Lake Matheson.
Thais
8/10 Good
Sonia
21 November 2023
Disliked: Staff & service
Needed a garbage bin in the kitchen area and at least looked at daily. Great stop for the area.
This place has choppy WiFi. It is very hard to communicate with front desk as they don’t speak English. There was only one who could and it’s hard to find him. This place does not have a phone so if you’re driving and if you want to make changes or something then good luck
Shrinivasan
Stayed 1 night in Jan 2024
2/10 Terrible
Michael
2 January 2024
Run down
Very run down and unclean. Mould spores in our shower and rubbish left outside near car park and in cooking and eating area for couple days. Did not feel comfortable in the environment provided. Generally don’t ask for much- I don’t mind hostels but this was not up to spec.
Michael
Stayed 2 nights in Dec 2023
2/10 Terrible
Winnie
18 August 2023
Disliked: Amenities
The kitchen was terrible very dirty and rubbish was full and nobody clean. There’re no other tenant in that hotel when we stayed. There was no rubbish bin inside the room as well. Staff passed the key to us then left the hotel already and not appear anymore.
Sadly we had an unpleasant stay at this property. Buildings very run down. Unpleasant really strong smell like chlorine in room. Staff changed room which was appreciated. Staff did try and help but limited english.Water had to be boiled for use.
The weirdest thing was tea and coffee provided but no cups or kettle. Manager stated owner would not provide milk for guests. Outside areas were very untidy and uncared for looking.
Appreciated that staff tried their best but was a miserable stay.
Terrible experience. No coffee, no english breakfast tea , no sugar, no MILK, no kettle in the room. When requested they said they do t have any kettle. There was only one kettle (although they had put green tea two pouches in room) . Other couple had same issues like us and were ready to leave becquse of zero amenities in hotel. Major thing is when we entered into rooms there was very strong chlorine smell. Other couple in room 36 complained about the same. Most of the staff cannot communicate in English so it was really hard to explain to them the issue we all were facing. In the end i wont recommend this hotel and will never stay here.
It’s cheap for a reason. We found:
None of the staff in reception spoke English very well or at all.
Dyer wouldn’t warm up so ended up going around the corner to another lodge to finish it.
Hair all over the bathroom? I think someone had had a hair cut or something in there and not cleared it up.
Kitchen was dirty and ill equipped. There was no fridge and had to after a Google translate conversation with check in staff was allowed to use the freezer for my cool packs.
Generally just very dirty and smelled very damp.
Wi-Fi didn’t work.
Only plus was The beds and sheets where clean but I think this was only due to an external company doing the bedding for them.
I stay in basic/cheap accommodation quite often and there where some standards here ‘the jade’ just failed to meet. With a bit of effort it could be a really nice place. Sort it out!
I have traveled around the world and stayed in a lot of places but this by far is ONE OF THE WORST PLACES IVE EVER STAYED!!! If you are thinking about staying in Fox Glacier and this is the only thing available, DONT DO IT!! Stay a couple more nights in Franz Josef or keep passing through! I understand that it rains a lot here but everything smells damp and musty. The carpet in my room had a visible puddle on the carpet.
* They don’t give you keys to the room, the room is just always unlocked.
* For the 3 nights I was here the bathrooms were NEVER cleaned. Looked like there was poop stains on the walls. Showers always had a puddle of water (both men and women’s bathrooms) that would seep over into the stalls. No hand towels and the hand dryer didn’t work.
* Kitchen was gross, the drying towels were always soaking wet and didn’t seem to be changed regularly. Everything was damp and dirty. NO FORKS!
* THE WIFI was TRASH