Find Hotel with a Concierge in Faleolo

"What I enjoyed about Taumeasina was the family orientated environment. Good vibes at the bar and great place to just chill. What I did not enjoy was a handful of female customer service skills. Ladies behind the desk and on the floor were rude and gave attitude a lot. You would ask them a question and they will walk away and come back and answer you. Or the way they would respond over the counter was rude and the tone they use and the rolling of the eyes. Had no issues with the males. They were nice and always had a smile on their faces. Housekeeping was a 2 star. Had to call about 3 times throughout the day for plates and cups to be collected, for beds to be changed and made up. Rubbish to be taken and towels too. Had to also walk over to reception to request for toilet paper as no one came over and delivered any. Also a few of the nights there were 3 male performers and a lot of the dancers were doing inappropriate dancing while children were present. And lastly, we wanted to extend our stay there for one night. They kept changing their prices, communication skills from the manager and his staff were all over the place. They were all giving different prices until we spoke with the GM and he managed to sort it out right away. Otherwise great place to stay, just need to work on a few major things which will help with future bookings. "

"Ok"

"We stayed for a week. We highly recommend this resort . The hospitality from all sides including Aunty Martha and Aunty Ramona as well as Jim. Thank you and we will return hopefully soon. "

"We had a wonderful stay at the Sheraton, lovely staff, excellent room, slept well, easy access to pool and beach. Would love to stay again"

"Love it and friendly nice breakfast every morning Recommend to everyone"