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" I've stayed at this hotel three separate times, and each visit has been consistently great. The rooms are very clean, and the staff is incredibly helpful, responding quickly to any questions or issues. I really appreciate that you can communicate with staff via phone call or text, so there's no need to track someone down in person. The self check in and check out process is super convenient, making arrivals and departures hassle-free. The only minor downside is that some of the box springs are quite squeaky, so an update in that area would be nice. There is some road noise depending on where your room is but that's to be expected given the location. I will definitely be back! "

"Always a pleasure. They allow us to travel with our service animal. Very accommodating. Thanks for the hospitality. "

"Staff are really friendly. "

"Very interesting hotel, like the name "Grand" would suggest. Nicer area than most in Nanaimo also!"

"This is now our favourite hotel stay in Nanaimo. Great location, the hotel restaurant was fabulous and the staff were incredibly friendly and helpful. Highly recommend! :)"

"The vending machines were reasonable. Close for food delivery"

"The property is beautiful! I really enjoyed my stay and the staff were very helpful with any questions we had. Extremely clean. Only downfall is the hot tub was not working, but that is just being nitpicky! Thank you! "

"Great location and value. Clean and friendly staff! "

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