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"over all very good "

"I had read other reviews saying it was the best hotel they had ever stayed at, and wasn't sure whether to believe this but I definitely do now. I would single out certain staff members for praise but everyone I encountered was incredibly friendly and helpful from the moment I arrived. I had all facilities, timings etc explained to me on arrival and had a great chat with everyone. I even had a quick explanation and demonstration of everything in my room. It goes without saying the room was lovely but the view of the snowcapped Andes was something I could never tire of, and I could also see the amazing pool below. The pool area is stunning and the pool is huge. I was not there in summer and it is not heated so it is very cold on entry but once used to it, I was able to do my lengths, which is very important, as being admitted to a pool where you can swim is one of the most challenging things I have ever done on holiday. Staff by the pool, as you would expect, are very helpful and friendly, and everyone seemed to know my name. I ate at the Italian restaurant there and had a guide to Chilean wines from the sommelier. My buffalo mozzarella, carbonara and special Easter dessert were delicious. I got 2 visits and one call a day from turndown service to see if I needed more water, chocolates, coffee for the Nespresso machine. I cannot find any fault at all with the hotel. Price was an absolute bargain for a hotel of this quality. "

"We stayed here for two nights but arrived late on our first night owing to our flight's arrival time and left very early in the morning due to our flight's departure time! But... This hotel was very well located in a safe neighborhood (IMO). Walking distance to restaurants and the Costanera Center. The hotel itself was very well priced and we got a huge suite for our stay. The room was very clean and the beds were comfy. We would have happily stayed longer and would definitely consider this hotel when returning to Santiago in the future. The hotel staff were friendly and attentive. We only had the included breakfast for one of the days as we left at around 3.30am on the final day. The breakfast was pretty standard (similar to the offer of most Santiago hotels) but it was tasty and freshly prepared. We sat on the outdoor terrace (breakfast is on floor 17) and had a spectacular view over the surrounding area. The pool is on this floor as well - we didn't get to use this facility but looked through the doors to it and it looked great! Lots of positives for this hotel including cost, location, cleanliness, friendly staff and quiet. We would definitely return. "

"Very great!"

"Good Service"