"My room keys did not work. The second set of room keys did not work. So instead of trying a third set, the check-in clerk gave me a different room. She was very patient and cheerful, that encouraged me to remain patient and cheerful as well. Attitudes matter so much when technical difficulties occur. "

"Staff members were very kind and accommodating, hotel was noticeably cleaner than our previous visit- updates to the room, etc were nice and appreciated!"