Find Resorts & Hotels with Spas in Durand, MI

"We booked a 3 day stay for a hockey tournament with the rest of the team. The hotel was accommodating with the use of the conference room. The rooms were clean, the beds are comfortable, breakfast was good, blah, blah, blah...all the things you would expect a good hotel to be. What sets them apart to me was their customer service. We won the championship that weekend and since we were 8 hours away from home, we decided to book another night. There was an issue with booking and I contacted Hotels.com customer service. At the time, I felt the most convenient option for me was to cancel and get a different room somewhere else. Boy was I wrong. I went in to make sure that the hotel was not going to charge me for the night while customer service was contacting them. Laz, the Front Dest Agent assured me, after checking, that I would be able to get a room. He informed customer service that he would take care of it and he delivered. He was very thorough in explaining the issue with the booking. We left for the game and came back and our room, which again met expectations, was waiting for us. I would definitely recommend this hotel."

"Staff was excellent. Extremely kind and professional. Super quick with any requests. Hotel is very clean and smelled very clean as well. Pool was clean. Gym was clean. We were very happy with our stay. "

"Excellent hotel when on the road. The rooms were clean, the staff were very helpful and the prices were quite reasonable. We will not hesitiate to stay there the next time we are in the area!"

"Very pleasant "

"The cleaning staff was very friendly"

"Replace the couch in 202"

"The room was very clean and loved that they have removed the carpet and replaced it with the LVP flooring. We stayed 3 days and the staff was very helpful and friendly the entire stay. Our autistic son had an accident in the bed over night and they were great about coming in to room, changing out the bedding and giving our room a fresh once over with fresh towels and mopping of the floor. The only 4 we gave them was for the toilet in the bathroom. The handle is cracked and it makes a high pitched squeal when you flush, but that was something we can work through. Thank you Quality Inn and Staff for making our stay wonderful!! "