Resorts & Hotels with Spas in Yunnan from SAR 168

"Grand Hyatt has a distinctive design to its architecture. Service from Suzanna was excellent. However, when we booked the guestroom, we used the AI Chat to enquire about a rollaway bed and was informed that it’d be inclusive in the room rate. It was not!! When we brought this up, front desk disclaimed it without even checking. Such miscommunications would not have happened if we were talking to a human and not a chatbot. It wasn’t a good experience. I think Hotels.com should take responsibility for such miscommunications. I have thoughts of not booking via Hotels.com once I’ve made full use of my rewards points. "

"the staff for my check in was excellent"

"Very beautiful view."

"pillow is good"

"convenient location"

"Another great stay at HIE! Great staff and room. Amenities were great and I'll stay again. "

"Staff was friendly and helpful to foreign traveler. I paid for a premium room for a week but they upgraded me to a corner suite. Very nice with lots of upscale features. "

"Overall room cleanliness and size are good, thank you hotel for special arrangements for anniversary. Location - it’s a good walk to the ancient town, but the way back needs to go up slope, so better for ride hailing. Hotel service can be better, hotel staff weren’t too helpful when asked for recommendations of places to eat or certain amenities. "

"Second time staying here, THE place to stay in Kunming. Cheap for what you get, you get more than what you pay for, and the breakfast is excellent. Gym is good too, for a hotel gym. Will stay here again, so should you."