Luxury Hotels in West Midlands from SAR 140

"Hotel staff were amazing...room was very spacious and clean. Unfortunately I had a very disappointing and upsetting experience with the Genting casino staff during my visit for my birthday. I encountered rude and unprofessional behavior and I was feeling very distressed by this. However, the hotel staff completely turned my night around. From the moment I approached them to discuss my concerns, they were incredibly kind, empathetic, and attentive. They listened patiently to my concerns and...

"This property was absolutely fine for work travel. The rooms were not as updated as I’ve come to expect with a Hyatt regency, but it was perfectly comfortable. The lobby and other areas of the hotel are great. "

"Nice hotel and the cleaning crew are great. Hard to say anything bad about it. Very clean and very quiet. If I can be picky. Wish the bathrooms are more modern. Great place no question "

"Suitable location. Friendly staff. Room keys are a nightmarecc"

"Staff where amazing"

"Really great staff specifically the young man that checked us in at reception Room was clean and comfortable albeit a bijou but just right for a short stay"

"Great hotel, comfortable, bathrooms nice and big. great location- fabulous wine! Downside- room was too hot, no option to turn heater off which needs addressed. Breakfast needs improvement- not the selection but functionality - I think chef was having an off day :) "

"Hotel is ideally situated, just a 2 minute walk to the terminal . Rooms are very clean. Only criticism would be lack of a hairdryer in the room."