Family Hotels in West Midlands from SAR 187

"Comfortable stay, good location, quiet on 14th floor."

"I would stay here again. Lovely staff. "

"Staff friendly & helpful "

"Ok until a herd of elephants moved into a room above us - very little sound insulation. Room cleaning had not been the best - check the state of the mattress!"

"Everything excellent "

"The staff are always so friendly and welcoming. I stay at this hotel regularly as it’s a great location for the Merry Hill shopping centre and nightlife. My only negative comment is the hotel is a little dated. They’ve recently added plasma TV’s to the room but removed a big mirror to put the TV. The TV in the room this time kept turning itself off which was really annoying. Also the QR code for the food menu wouldn’t work and there are no menus in the room anymore. "

"Very quiet in the rooms. Gym free to use for guests. Ev charging great addition but needs to be sign posted hidden round back of hotel. Larger than it looks got lost in hotel several times. Would definitely stay again. "

"Stopped several times but might be the last tiny room that stank told reception wasnt moved but was given airfreshner had to cancel 2nd night dudnt get any money back understanding as gone into second day but asked if i could have a voucher for the breakfast i had paidfor butcouldnt have as I've visited hotel before and would be back thought it would be ok got told a straight no very poor relationship. Its ok having pretty girls on reception but not if they dont know hospitality "