Hotel with a Concierge in New Territories from SAR 177

"One of the best hotels I have in HK. The amenities request service have all sorts of items you can request for, even diapers! For families bringing children, I will highly recommend this hotel to anyone."

"Beautiful views from our room. Very clean and well put together. Blackout curtains helped with jet lag. Internet was a bit patchy. Bed was very hard which helped with back pain but may be a lot for people with different preferences. Check in and out were seamless. Location is perfect for taking public transit and lots of things in walking distance. Enjoyed our brief stay!"

"Amazing "

"The first night. Was not a good time for me? And I reviewed it. The staff was very good. I attempted to change hotels, decided against it. Because I had booked the room through a travel agent and it was going to be more hassle than it was worth. The big silver lining to this whole experience is leaving today, I can report that all the things that we're of issues we're addressed by the hotel. The staff went through extraordinary efforts trying to contact me to make sure things we're taken care of. I did not get back till later in the evening and I had not talked with them but found that indeed everything had been taken care of including a new refrigerator. I am peased to say, out loud, for anyone who will listen, that, it's because of the staff, I would would rate it a six star hotel just from their effort. Mr. M... & Ms. J… made it all happen. Now I would recommend staying at this hotel. It is large and has accommodated travelers for decades. The issues I experienced happen every where, the energy put into making them right; however, other properties are unlikely, IMHO, be hard pressed to perform at the level of the team at this hotel. Yes. They won me over. I shall stay here again on my way through Hong Kong. "

"excellent "

"Dan at the front desk was great and helped us several times with questions and advice on how to get around,etc. "

"Very helpful staff! Great food."

"Good."

"The hotel was super clean and nice, restaurant was good for breakfast, location was perfect. "