2/10 Terrible
melissa d.
30 November 2024
Liked: Cleanliness
Bait and Switch
We booked here for a few days based on the photos. The interior photos are accurate, the exterior photos are for a completely different unit. There are zero water views. The master bedroom bed was inexplicably uncomfortable. The views were of buildings and parking lots.
I had recently had surgery and informed the owners that there was no way we could stay there but we didn't arrive until 2:30am due to travel delays so checking in was a bit cloogy trying to find security people to provide the check in packet. I notified the owners immediately that we needed to check out. They, via text and phone call, indicated that they understood and that it was OK, to just let them know when we were out. By 10am, we notified that we had checked out. No refund was given, they didn't respond to vrbo inquiries as to the refund status (per vrbo). Three attempts have been made to resolve, to no avail. With so many amazing properties, I share our experience here to hopefully save you from going through an ideal like us. (FWIW, this is my first ever bad review after being a VRBO member for over a decade. )
melissa d.
Stayed 3 nights in Aug 2024