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"They promised a airport shuttle pickup. Never came. They promised a late night check-in 9:00 pm no luck. When I arrived at 10:00 pm the front doors were locked. I rang the bell for 10 minutes but no answer. I had to find a taxi and look for a new hotel."

"At first they told us that the reservation was not sent by hotels.com and that there is available room. only when I said I will call hotels.com now and complain, they said ok will find you a room. Wanted to pay by visa, they said there is extra 10% if by visa. No hot water in the afternoon, parking entry is very narrow, breakfast is only from 07:30 to 09:00. Location is great."

"This is a nice, cozy hotel. The Staff is super friendly and always willing to help. The one thing that was a bit bad well not bad but sort of uncomfortable is that there was no heating in the room and it got really chilly in the evening and morning but the comforter was sufficient to stay warm. There is a restaurant (Kolo) on the top floor and the food is super good and the Staff there super friendly. "

"Quiet despite being only one block from the main plaza. Beautiful old building and has some unloved creaking floors but that's part of the charm."

"Excellent stay at this hotel. "

"The perfect place to base daily excursions to explore the culture. Walking distance to fantastic Ecuadorian cuisine and fabulous cathedrals of from colonial times "

"The is a very old quaint hotel. It is adorable and well taken care of. The staff is top notch and go out of their way to meet every need, even before you know you need it. They attend to every detail. The breakfast is prepared and presented very tastefully. The staff make you feel right at home. Located in downtown, it is within walking distance of restaurants and shops. We will return to this diamond in the rough, for future stays in Cuenca. "

"Fabulous staff food and proprtty"