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Mansión Alcázar Boutique Hotel

4.0 star property
Historic Cuenca hotel in Downtown Cuenca with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mansión Alcázar Boutique Hotel

Courtyard
Terrace/patio
Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk
Courtyard
Exclusive Suite, Multiple Beds, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
The price is SAR 395
SAR 435 total
includes taxes & fees
29 Nov - 30 Nov

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized refrigerator/freezer
LED TV
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, desk

Superior Double Room, 1 King Bed

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room, 1 Queen Bed

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room, 1 Double Bed

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, individually decorated, desk

Superior Twin Room, 2 Twin Beds

Highlights

Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed | Premium bedding, in-room safe, individually decorated, desk

Traditional Suite, 1 King Bed

Highlights

Separate sitting area
Individually decorated
Heating
Free cribs/infant beds
Full-sized refrigerator/freezer
LED TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Individually decorated
Heating
Full-sized refrigerator/freezer
LED TV
Separate bedroom
Premium bedding
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized refrigerator/freezer
LED TV
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Similar properties

Front of property - evening/night
Hotel Boutique Santa Lucia
Breakfast included
Parking included
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (312)
The price is SAR 406
SAR 447 total
includes taxes & fees
22 Nov - 23 Nov
Hotel Boutique Santa Lucia

About the neighborhood

Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104

What's nearby

  • Calderon Park - 5 min walk - 0.4 km
  • New Cathedral of Cuenca - 5 min walk - 0.4 km
  • Río Tomebamba & Calle Larga - 13 min walk - 1.1 km
  • Alejandro Serrano Aguilar Stadium - 19 min walk - 1.6 km
  • Mall del Rio - 6 min drive - 3.5 km

Getting around

  • 14n - Antonio Borrero Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 7 min drive

Restaurants

  • ‪New York Pizza - ‬4 min walk
  • ‪Negroni - ‬6 min walk
  • ‪El Confesionario - ‬5 min walk
  • ‪Hot Dog del Tropical - ‬5 min walk
  • ‪Raymipampa - ‬5 min walk

About this property

Mansión Alcázar Boutique Hotel

Upscale historic hotel located in Downtown Cuenca
Free cooked-to-order breakfast, a coffee shop/cafe, and a garden are just a few of the amenities provided at Mansión Alcázar Boutique Hotel. Treat yourself to a body treatment, a massage, or a manicure/pedicure at the onsite spa. The on-site local and international cuisine restaurant, CASA ALONSO, offers breakfast, lunch, dinner, light fare, and garden views. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Additional perks include:
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Babysitting (surcharge), a banquet hall, and smoke-free premises
  • Multilingual staff, a 24-hour front desk, and an elevator
  • Guest reviews say great things the helpful staff, first-rate property condition, and location
Room features
All guestrooms are individually decorated, and include comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 46-inch LED TVs with satellite channels
  • Wardrobes/closets, full-sized refrigerators/freezers, and heating

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • CASA ALONSO

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Full-sized refrigerator
  • Laundry facilities

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space (452 square feet)
  • Meeting rooms - 12

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 46-inch LED TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Desk
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Frequently asked questions

Is Mansión Alcázar Boutique Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Mansión Alcázar Boutique Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Mansión Alcázar Boutique Hotel?

Check-out is at noon.

Does Mansión Alcázar Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 13 per person applies.

Where is Mansión Alcázar Boutique Hotel located?

Located in Downtown Cuenca, this spa hotel is within a 5-minute walk of San Cenaculo Church, Church of Santo Domingo, and San Sebastian Plaza. Calderon Park and New Cathedral of Cuenca are also within 5 minutes. 14n - Antonio Borrero Station is 9 minutes by foot and Luis Cordero (Hermano Miguel) Station is 9 minutes.

Mansión Alcázar Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 217 out of 258 reviews" "
Rating 8 - Good. 22 out of 258 reviews" "
Rating 6 - Okay. 7 out of 258 reviews" "
Rating 4 - Poor. 5 out of 258 reviews" "
Rating 2 - Terrible. 7 out of 258 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

serena, Altamonte Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of history. Nice hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Nicholas Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is top tier! Couldn’t ask for anything more they were excellent
Stayed 8 nights in Oct 2024

10/10 Excellent

Jennifer, CERRITOS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. Outstanding staff who never failed in responding to our requests and needs timely and with pleasure. Jorge was the highlight of our stay with his charm and attention to us - even remembering our names from our first day there. Frank took the lead smoothly when Jorge wasn’t onsite and gave us his best attention in all things. We’ll be back!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Orlando

Traveled with partner
Liked: Cleanliness
Excelente servicios y muy buena comida
Stayed 3 nights in Sep 2024

10/10 Excellent

serena, Altamonte Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property lots of history. Staff very friendly. Good food. The best experience in Ecuador.
Stayed 1 night in Sep 2024

10/10 Excellent

JaTori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this place and the restaurant is amazing. The staff are so accommodating with the best customer service I have ever received.
Stayed 1 night in Jul 2024

6/10 Okay

Miguel

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Cold room
Stayed 1 night in Sep 2024

10/10 Excellent

ahmed

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot begin to tell to you how amazing this hotel is. I traveled with young children under 2 and they staff was so helpful with my food needs and even running out to get baby wipes for me. Super friendly, very professional. Domenica was at the front desk and was a gem! Super nice and always had a smile on her face. Very efficient too. Paul was very kind and warm hearted. Always willing to help and once again always has asking on his face. Faiber was amazing!!!!!! Always gracious and will to help. This overall stay for my family (total of 8) was amazing. We loved it! What a beautiful hotel and country! We will be back. Also you must try the zoo!!! Be prepared for a hike and wear proper hiking boots/ sneakers.
Stayed 5 nights in Aug 2024

10/10 Excellent

Vinicio

Stayed 3 nights in Jul 2024

10/10 Excellent

Lawrence

Stayed 2 nights in Jul 2024

10/10 Excellent

JaTori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building now hotel with a garden area, restaurant (and the food was very delicious), and the staff were extremely accommodating and professional. I can't wait for my return to this hotel in a few days.
Stayed 1 night in Jul 2024

10/10 Excellent

Sean, Brossard

Liked: Cleanliness, staff & service, property conditions & facilities
The property is gorgeous and is awesome walking location. If coming for any spirtual medine retreat there several stores close to get all items needed
Stayed 2 nights in Jul 2024

10/10 Excellent

Gisella

Stayed 1 night in Jul 2024

10/10 Excellent

Jim, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, well maintained, beautiful garden. Breakfast can be a little more generous. Need weights in their gym. Staff is excellent and will go out of their way to help you and make you feel at home.
Stayed 10 nights in Jun 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, location, staff and service are outstanding
Stayed 2 nights in Jul 2024

10/10 Excellent

JOSE JOAQUÍN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Jun 2024

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice
Probably one of the best choices we have done, the hotel is top notch. Well located, quiet and amazing staff
Stayed 3 nights in Jun 2024

10/10 Excellent

Kiernan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very boutique and beautiful, walking distance from the town centre (5 minutes) and easily accessible - no lift for access to the first floor but plenty of ground floor rooms if necessary for any disability requirements. Restaurant is on the ground floor
Stayed 5 nights in Jun 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our three days at the Mansion Alcazar Boujtique Hotel. The grounds were stunning and the main reception/lobby area was beautiful. Our room over looked the garden area and was airy and spacious. The staff was gracious and very helpful . . . they went out of their way to serve us! If we have the opportunity to visit Cuenca again, we will certainly stay there again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Patrick, Palm Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with very friendly staff! Would gladly stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Mara, North Miami Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is AMAZING. I loved the architecture, everything is spectacular: the rooms, food and the facilities.
Stayed 1 night in Mar 2024

10/10 Excellent

danny

Stayed 1 night in May 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Boutique Hotel in the center of Cuenca
Stayed 1 night in May 2024

6/10 Okay

sarah, delray beach

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I was so excited to visit Mansion Alcazar as it used to be one of my favorite hotels in the world. I was sad to find tacky plastic flowers in the room instead of the beautiful rose bouquets that made them special. They also stopped turn down service. And the food at the hotel which was always a highlight, this time was run of the mill. Service was also not great, which was surprising as there were hardly any guest. It was an overall disappointment.
Stayed 1 night in Apr 2024