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Hotelcoz All Inclusive

3.5 star property
Family fun on the beach, with 4 outdoor pools, near Playa San Juan

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
On the beach, white sand, free beach cabanas, sun loungers
Exterior detail
On the beach, white sand, free beach cabanas, sun loungers
Deluxe Panoramic , Ocean View | In-room safe, individually decorated, individually furnished, desk

Reviews

7.2 out of 10

Good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Spa
  • Hot Tub
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top | In-room safe, individually decorated, individually furnished, desk

Premium Sky Top

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished, desk

Sky Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished, desk

Garden View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Front of property

El Cozumeleño Beach Resort - All Inclusive

Pool
Hot Tub
All inclusive
Spa
7.0 out of 10, Good, (1022)
The price is SAR 553
SAR 676 total
includes taxes & fees
7 Jan - 8 January 2025
El Cozumeleño Beach Resort - All Inclusive

About the neighborhood

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600

What's nearby

  • Cozumel Maritime Terminal - 6 min drive
  • Punta Langosta Pier - 7 min drive
  • Dolphinaris - 8 min drive
  • Stingray Beach - 9 min drive
  • Chankanaab National Park - 15 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

All-inclusive family-friendly resort near Playa San Juan
Located close to Maya Heritage Monument, Hotelcoz All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. With a white sand beach, beachfront dining, and free beach cabanas, this resort is the perfect place to soak up some sun. Treat yourself to a sports massage, a facial, or a body treatment at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the gym; other things to do include boat tours, parasailing, and kayaking. In addition to a grocery/convenience store and a free daily manager's reception, guests can connect to free WiFi in public areas.
Other perks at this resort include:
  • 4 outdoor pools and an indoor pool, with a swim-up bar
  • Free self parking
  • Free bicycle rentals, an outdoor tennis court, and airport drop-off service (surcharge)
  • Express check-in, a reception hall, and smoke-free premises
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 251 individually furnished rooms include perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Furnished balconies or patios, daily housekeeping, and desks

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Drop-off airport shuttle (surcharge) from 8:00 AM - 4:00 PM
  • Airport shuttle on request

Food and drink

  • 2 restaurants
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Swim up Bar
  • Snack Bar

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Newspapers in lobby
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (5381 square feet)
  • Meeting rooms - 4

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Books
  • Games
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Restaurant dining guide
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

Does Hotelcoz All Inclusive have a pool?

Yes, this property has an indoor pool, 4 outdoor pools, and a children's pool. Pool access is from 6:00 AM–11:00 PM.

Is Hotelcoz All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotelcoz All Inclusive?

Self parking is free at this property.

What time is check-in at Hotelcoz All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 60 (subject to availability).

What time is check-out at Hotelcoz All Inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotelcoz All Inclusive provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 8:00 AM–4:00 PM on request. A fee of USD 40 per person applies.

Are there all-inclusive benefits at Hotelcoz All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Hotelcoz All Inclusive located?

Nestled on the beach, this Zona Hotelera Norte resort is within 3 mi (5 km) of Playa San Juan and Maya Heritage Monument. Punta Langosta Pier and Stingray Beach are also within 6 mi (10 km).

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 67 out of 234 reviews" "
Rating 8 - Good. 78 out of 234 reviews" "
Rating 6 - Okay. 39 out of 234 reviews" "
Rating 4 - Poor. 22 out of 234 reviews" "
Rating 2 - Terrible. 28 out of 234 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Chelsey Arlene

Liked: Staff & service
Stayed 6 nights in Dec 2024

6/10 Okay

Sanah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the property itself was pretty from the outside. The amazing staff is why I’m rating it three stars, they go above and beyond for you. They are very kind and are always happy to see you. But overall there were more problems than not. One, the AC doesn’t go lower than 23.5 degrees Celsius, which is pretty pathetic in my opinion. When your in 28-30 degree weather, you’d want the AC to at least go down to 18/19 degrees. Another annoying feature is the fact that the hot tub is listed as an amenity but it’s cold. When I went to ask them why they listed a hot tub as an amenity but it’s cold, I was told twice that it was cold water tub and that’s how it is. Ok… that’s not a hot tub then and you shouldn’t lie on your hotel listing saying that it’s there. Cups also didn’t seem to be washed very well in the buffet/dining area. Also did not like how moldy the inside of the room was, sink and showers had mold, dirt and grime all in the bathroom floor, room always felt damp. Cleanliness was bad. The smell also really put me off, not sure what it was. The property did have very clear water, but does not justify,a lot of work that needs to be done. I think you could stay somewhere better in terms of the hotel itself. The food also wasn’t the best at the buffet, made us very sick. You can ask the servers and the chef to make you something else off the menu and they will. As I mentioned, staff was incredible but that doesn’t justify me wanting to stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deedra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week at Hotel Cozmeleno and enjoyed every minute of it. There was always something to do if we wanted to or we could just hang out and relax. We had the premium sky top room and enjoyed the extra perks that came with it. The food choices were excellent and always available. My favorite thing was the staff who were always friendly and attentive and so many even remembered our names. Victor was our favorite! We will come back again!
Stayed 7 nights in Dec 2024

8/10 Good

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Shannon

Stayed 6 nights in Dec 2024

8/10 Good

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The resort needs renovated.
Stayed 5 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Needs some room fixture upgrades, could have access to rental bikes.
Stayed 7 nights in Dec 2024

6/10 Okay

Malgorzata Maria

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort was very affordable. You get what you pay for. Rooms were dated but worked just fine for us. Food was okay. Order off the menu not just the buffet. They will make other items for you. You just need to ask. The views were absolutely amazing ! The beach was quite and clean. The staff was exceptional! So friendly! Leo was amazing ! They have lots of free stuff you can do on the resort. Bike tour snorkelling tour. So many fish too see. Even stingrays! Overall it was a good stay!
Stayed 6 nights in Dec 2024

4/10 Poor

miguel

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Lilliana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice team members. Plesent atmosphere. Facility needs some update.
Stayed 3 nights in Nov 2024

8/10 Good

Kinberly

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facilities wise the property needs a renovation. Bathroom area is moldy and needs a desperate update. Mirrors are old and rusting. The room felt very moist. However the tv is updated and has Netflix and YouTube capabilities. The free wifi is a huge plus! The main buffet restaurant also needs a major update. The buffet is very limited and repetitive but when ordering off the a la carte menu and the grill the food is much better, food is about a 7/10. The bar area has no stools which is an opportunity for the bartenders to make more tips. There was also zero much being played anywhere. The swim up bar was closed our entire stay. But what this resort lacks in facilities is made up with hospitality. The waiters go above and beyond!!! They are so friendly and attentive and really make a difference in the experience. They sang happy birthday at our dinner reservation and each person hugged me. Sometimes at resorts the workers are flirty but here they are so respectful! The front desk people are also very attentive. They noticed it was my birthday and displayed it on the welcome screen. They made the experience worth it. Location wise you want to fly in from Cozumel because a flight from Cancun will require additional travel time plus a ferry to the island. The island is packed with everything you need in the centro which is a $10 cab from the resort. I also booked an excursion around the island and enjoyed its beauty. I prob won’t stay in this resort again but would visit again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Julia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved staying here!
Stayed 5 nights in Aug 2024

10/10 Excellent

David, Zieglerville

Stayed 9 nights in Oct 2024

2/10 Terrible

yoshifusa

Disliked: Amenities, property conditions & facilities
Entire room is smell of mold. Coz they using old old mattress! I canceled them and make another reservation!!
Stayed 1 night in Nov 2024

10/10 Excellent

Evelyn Genevieve, Zieglerville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time dtaying there. Staff was very friendly. Will stay again.
Stayed 6 nights in Oct 2024

10/10 Excellent

Anderson Eliseo Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Rosa

Stayed 6 nights in Sep 2024

4/10 Poor

Charles, Deer Park

Traveled with partner
Liked: Cleanliness
We were assigned a room with a king bed when we asked for 2 beds, also there was no coffee maker or fridge in our room. When I asked about getting a coffee maker I was told I could upgrade my room for 60.00 a night lol. The manager said he could rent me a fridge for 10.00 a night, but when I asked if I could rent a coffee machine instead he got rude and said no. Our room was a deluxe ocean view, and the shower door would not close, the bathroom faucet was loose and hanging, the a/c would not cool below 77f,and the slider to the patio took both of us to open and close. Fatima at the front desk was absolutely a gem in a very negative stay however.
Stayed 2 nights in Sep 2024

8/10 Good

Carrie

Traveled with partner
Liked: Cleanliness, staff & service
We had a wonderful stay. It's not a 5 star resort and we knew that when we booked it. The food was ok and there were a few issues with the water flow in the sink and shower in our room, but we made it work. The mini golf was pretty much unusable as it was flooded. But the A/C worked good in our room and the friendliness of the staff made up for any small issues we encountered. The beach and snorkeling was amazing. It was a nice quiet stay without a party crowd and always plenty of beach chairs. We would definitely stay here again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Kevin, austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ocean and fish
Stayed 3 nights in Aug 2024

8/10 Good

TIFFANY DAWN

Stayed 5 nights in Aug 2024

4/10 Poor

Jackeline

Liked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Timothy George

Traveled with partner
Liked: Staff & service
The food wasn't very good. The pool was dirty.
Stayed 6 nights in Aug 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely by far the best hotel that we’ve ever been to in Cancun. We have been coming for years and probably been to almost every single hotel, all inclusive, and not all inclusive. The food is absolutely amazing, the property is stunning. The pool, the beach, just breathtaking. Now, let’s talk about the staff, you hear online about how wonderful they are, but I can’t tell you how right they are. When I tell you this staff is amazing. The staff gets 20 stars out of 10. The management is the most wonderful person. We’ve been coming to the hotels even that we have a beautiful condo here. We will continue to come to this hotel before everybody else from now on. We can’t wait to come back and we’re still here.
Stayed 1 night in Aug 2024