8/10 Good
Misti
Traveled with group, Traveled with partner
10 July 2024
Liked: Cleanliness, amenities, property conditions & facilities
The house in and of itself were fine, which mostly sums up our stay. There was nothing outright awful, but also nothing amazing.
Pros: kitchen was well stocked; rooms were clean with fresh linens; each room had its own bathroom; AC in every room worked amazingly; although it rained most of our stay, the pool area looked wonderful.
Cons: there were no clear check in instructions prior to arrival; the electricity and water were both off in the unit upon arrival; there were no clear check out instructions; the limited "welcome packet" was not very useful; we had to request the wifi password as it was not provided; the number of towels available were very limited - especially if you plan on swimming; there were lots of bugs in the unit (ants, cockroaches, etc.); communication with management is best done thru email so immediate responses are not always received.
Please note that all bedrooms are on the second floor, so it is difficult for anyone with mobility issues.
Overall, our stay wasn't bad, it just wasn't amazing. We have been coming to Cozumel for years and are very familiar with the island so, for us, the location was perfect. If you are a first time visitor to Cozumel, I'm not sure I would recommend this location because most want to stay in the heart of everything. We were pleased with our stay but small things could have made a fine experience great.
Misti
Stayed 7 nights in Jun 2024