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"This property is a little gem! The rooms are way nicer than they appear in the photos, the breakfast is outstanding - perfect for the health and wellness we needed before an active day, and the front desk staff is Outstanding! We had two little situations - 1 where the bed wasn’t made up for the 3rd person in a room, and the front desk lady was working by herself, and all we asked for were the sheets and blankets, but she took it on herself to come up and get this bed ready and the 3rd set of robes and towels. She was awesome through the visit. The other front desk guys were also amazing! They helped when our rental equipment didn’t arrive - by calling them promptly when the store opened. One last thing - this place has an awesome pool and sauna area that is not substantially outlined in the booking. There is an outdoor/indoor warm tub, a cold plunge pool, a foot walking stone spa, a sauna, a steam room, awesome chairs and huge blankets to sit in, 3 different types of showers. The spa is awesome!"

"This small family-style hotel feels UNIQUE and well-organized. Everybody LOVES breakfast, which is served from 7:30 in the morning. Modern coffee machines can make you 8 different types of coffee and even recognize different cup sizes. It's very convenient before starting Ski day! The staff is very friendly and we enjoy our stay. The only one small thing a hotel can improve is to provide SOFTER towels :)"

"Amazing views of the Matterhorn from room number four fabulous balcony. Breakfast was tasty and filling. The hotel is handy for everywhere that you need to be going. "

"Great hotel with excellent amenities. Close to station and Gornergrat rail up to ski area. Good restaurant and food, beautifully appointed. Highly recommended. "

"All about locations. This Hotel is centrally located to everything. Anywhere you go is about 7-10 mins walk. "

"Everything was super clean, check in process was so simple for after hours and overall would stay again!! Thank you "

"Wonderful hotel in the heart of Zermatt. Amazing view of Matterhorn. Very good staff. "

"Excellent stay! "

" We want to express our gratitude to the entire team at Schloss Hotel for an amazing experience. We stayed as a family (16-year-old twins, Ale Jr. 11, mom, and dad), and everything was perfect—impeccable cleanliness, outstanding service, and a top-notch complimentary spa. We felt truly welcomed, and the staff made our stay even more special. We will definitely be back and highly recommend this hotel to everyone!"