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"The staff at reception and the bar were friendly and helpful. The room itself was a little tired, generally quite a comfortable stay."

"Stayed here for one night on business. Great rate for the night. Check in great. Room fantastic with a bit of wow factor upon entering. Very clean, comfy bed. Swimming pool fantastic. Fusion restaraunt food lovely but service not great. I was approached almost as soon as i sat down for food ordering but i hadnt seen the menu yet so i asked for 2 minutes. 15 minutes later a server came and apologised for the wait. Which at least she acknowledged i was waiting. Food came, lovely and tasty, but noone checked on me to see if everything was okay with my meal. Then when i finished my meal i waited for what felt like forever for someone to clear my plates. When someone finally came over i just asked for the bill and didnt even wait for my plates to be cleared. Just a bit of advice, when there is a solo female traveller eating on her own, she may not feel comfortable waiting around for so long. This doesnt bother me but i do know colleagues and friends who sometimes may feel vulnerable because travelling on business and just wants to eat and leave. This was not possible for me and i was left for around 45 minutes longer than needed. I did try to catch the servers eyes but they genuinely did not look in my direction at all. So felt a little overlooked. Bit of a shame."

"Room was spacious and comfortable. We had a bath in the bathroom. Very warm, couldn't find a thermostat to lower heating. Am not aware of any USB plugs. Very good breakfast and access to the Spa for swimming, sauna etc made this very good value for the price we paid."

"The staff were very friendly and helpful, the room very nice and clean."

"Was perfect , clean quit and comfortable Great value for money "

"Very convenient for shopping, transport and visiting family. Very friendly staff"

"best hotel ive stayed in durham,spotless,and breakfast was lovely,staff were superb"

"Excellent"

"Do not be put off by the fact I gave it 4 stars for comfort - part of its charm is nothing is straight in the place. The windows, doors and often the floors are wonky. But is really is a fantastic place to stay. Where else are you going to walk through a wardrobe to your bathroom. Lovely None of the pics I uploaded do it justice "