4/10 Poor
Grace
Business traveler
16 December 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
It’s the middle of winter and after coming back to my room last night when I was done with my event at the trade center next-door I just wanted to take a nice hot shower before bed. Unfortunately my room had zero hot water. I let it run for 20 plus minutes and nothing. I called the front desk and she informed me she let maintenance know but no apologies or resolutions nothing. Even though the venue itself is beautiful and clean you pay too much to stay and not have hot water and when you’ve informed someone of the issue, they don’t offer to fix it or move you to a room that has hot water. It was too late at night so I didn’t wanna argue with anybody. I just took a cold shower and went to sleep. I definitely don’t plan on staying here again, although I loved it initially. Upon check out another guest informed me that they had the same issue. If you guys were aware that you had no hot water, you should’ve had a sign up and warned guest upon check-in and they could’ve been offered a refund to stay somewhere else. Columbus has plenty of nice hotels.
Grace
Stayed 1 night in Dec 2024