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"The outstanding friendliness and attentiveness of the staff truly stand out. The excellent location is just a few minutes from Paddington Station. While the narrow, steep stairs, compact rooms, and limited soundproofing—typical of London buildings—might be a concern for some, the hotel is super clean and thoughtfully designed to make the most of the small space for a tidy and comfortable stay. I’ll return to this hotel the next time I travel via Heathrow."

"Really good hotel, room small but very clean. Breakfast was great. Pity there wasn’t kettle in room but otherwise pleased with hotel and would book again. "

"Fine"

"I love this place and have stayed here many times. It is connected to Terminal 4 at Heathrow by a walkway so no matter which terminal you need, you can get there with a quick tube ride. Rooms are clean, staff is friendly, full hot breakfast is great, there is a bar, and the restaurant is open on holidays. "

"Good location to arrive after a long flight from Canada. Staff friendly and bed super comfortable! "

"Close to the airport for an early morning flight "

"This is an exceptional hotel with first class facilities and superb staff. Nothing was too much trouble and Sarah was wonderful at breakfast, attentive and helpful, a credit to the company. Breakfast itself was fantastic offering a huge choice of hot and cold selections. Oh and the bed was the most comfortable we have ever slept in."

"Very convenient to T2 and T3"

"Great breakfast "