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Hotel Principe

3.0 star property
Hotel in Chetumal with a 24-hour front desk and an outdoor pool

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Photo gallery for Hotel Principe

Outdoor pool
Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Breakfast, lunch, dinner served; Regional cuisine
Executive Double Room, 2 Double Beds | In-room safe, iron/ironing board, free WiFi, bed sheets
Property entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Breakfast available
  • Room service
  • Air conditioning
The current price is SAR 138
SAR 170 total
includes taxes & fees
17 Mar - 18 Mar

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

Highlights

Balcony
Air conditioning
TV
Private bathroom
Free bottled water
Cable channels
In-room safe
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Private bathroom
Free bottled water
Cable channels
In-room safe
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the neighborhood

Map
Prolongacion Heroes #326, Chetumal, QROO, 77010

What's nearby

  • Museum of Maya Culture - 11 min walk
  • Payo Obispo Zoo - 3 min drive
  • Palacio de Gobierno - 4 min drive
  • Palacio Municipal De Othon P. Blanco - 4 min drive
  • Chetumal Ferry Terminal - 4 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 11 min drive

Restaurants

  • ‪Yazid Pizza - ‬6 min walk
  • ‪Carnitas Estilo Michoacan "El Compadre - ‬9 min walk
  • ‪Yazi'd Pizza - ‬4 min walk
  • ‪Restaurant Bucaneros - ‬7 min walk
  • ‪La Terraza de Tito - ‬6 min walk

About this property

Hotel Principe

Hotel in the city center
Consider a stay at Hotel Principe and take advantage of a poolside bar, a terrace, and a bar. The on-site Regional cuisine restaurant, Arlequin, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Cooked-to-order breakfast (surcharge), access to a nearby health club, and an elevator
  • 3 meeting rooms, tour/ticket assistance, and free newspapers
  • A 24-hour front desk, a front-desk safe, and a banquet hall
Room features
All 79 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 125 for adults and MXN 95 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Arlequin

Things to do

  • Access to nearby health club
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms - 3

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Free bottled water

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200.00 per accommodation, per night
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 125 for adults and MXN 95 for children
  • Pet fee: MXN 200.00 per accommodation, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6:00 AM to 10:30 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Principe Chetumal
Principe Chetumal
Hotel Principe Hotel
Hotel Principe Chetumal
Hotel Principe Hotel Chetumal

Frequently asked questions

Does Hotel Principe have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–10:30 PM.

Is Hotel Principe pet-friendly?

Yes, this property allows dogs (limit 1 total). There's a fee of MXN 200.00 per accommodation, per night.

What time is check-in at Hotel Principe?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Principe?

Check-out is at 12:30 PM.

Where is Hotel Principe located?

Located in the heart of Chetumal, this hotel is within 1 mi (2 km) of Museum of Maya Culture, Museo de la Ciudad, and Payo Obispo Zoo. Dos Mulas and Fisherman's Fountain are also within 2 mi (3 km).

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Hotel Principe Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 238 reviews
Rating 8 - Good. 76 out of 238 reviews
Rating 6 - Okay. 61 out of 238 reviews
Rating 4 - Poor. 19 out of 238 reviews
Rating 2 - Terrible. 23 out of 238 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

GRACELIA

Liked: Cleanliness, staff & service
Almost everything was good. Need to fix the issue with hot and cold water as the hot wasn't working. Suggestion for a microwave and cleaning of the pool after an amount of people have used it.
Stayed 1 night in Nov 2024

2/10 Terrible

Herman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and price was good but the place is unsafe some of my stuff was stolen not a safe place to stay?
Stayed 1 night in Jul 2024

6/10 Okay

JOHANNA

Disliked: Cleanliness, amenities, property conditions & facilities
Very old, was not sure if it was properly clean.
Stayed 1 night in Jul 2024

6/10 Okay

Sam

They could not find our reservation when arrived
Stayed 1 night in Mar 2024

6/10 Okay

Laura B

Liked: Cleanliness, staff & service
Its a humble hotel, great for locals whom are looking for a night stay. But not what my family was looking for in a family location. Very clean just muggy due to the humidity.
Stayed 1 night in Sep 2022

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service
The place is just fine for the money, in a quiet area, nice parking, used to be very nice for sure - but now needs a bit off renovations, the linen is well worn out, towels are old, the ceiling needs attention, but ac worked, there was hot water and overall the place is clean. The staff is very nice and helpful. There is a restaurant on site too. We didn’t use the pool but it was open and looked usable:) overall a good option for small budget!
Stayed 1 night in Nov 2023

10/10 Excellent

Esau Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
faltan taxis
Stayed 6 nights in Jun 2023

4/10 Poor

Marc

Liked: Cleanliness
The way the night receptionist handle a simple mistake of date I made...
Stayed 1 night in Dec 2023

4/10 Poor

Antolina

Disliked: Amenities
Room is clean Expected a phone and mini fridge in room

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was horrible air conditioners did not work at all. They came up eight times to fix my air condition and never work, and never thought about putting me in a different room.
Stayed 1 night in May 2024

4/10 Poor

israel

Disliked: Cleanliness, amenities, property conditions & facilities
pool was in maintenance the two days
Stayed 1 night in Jul 2022

2/10 Terrible

Carlette

Disliked: Amenities, property conditions & facilities
The service was poor, the pool was out of service the whole time i was there, the room needed upliftment i was very disappointed with Hotel Principe will not stay there anymore and will not recommend this place to anyone.
Stayed 1 night in Jul 2022

4/10 Poor

Kiyah

Disliked: Amenities
We weren’t able to ask for extra towels after the pool so we had to shower with the wet ones. The internet connection is non existent. No do not disturb sign so room service comes into your room while you sleep. The bathroom has no floor mat and we had bugs in our bathroom. The pool was nice. Hotel is not good for a vacation stay but for just a quick check in and out.
Stayed 2 nights in Jul 2023

2/10 Terrible

Delroy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay never happened. When we arrived, we were told they had no room. When we showed our reservation with proof of payment, they said they wouldn’t honor the reservation and we needed to get a refund from Expedia. They claimed their system is not updated , hence why it showed they had available rooms on Expedia. Terrible staff with bad attitudes.
Stayed 1 night in Aug 2023

2/10 Terrible

Fredrico

Disliked: Cleanliness, staff & service, amenities
We didn’t get to stay at the hotel, their rooms were not secured- our room window which was almost the size of the door could not lock! There was no wifi for us to stay connected with family & friends plus the staff had us in circles before even attempting to address us. The pool water was very dirty looking and no flowing water. I will attach photos. Their television was unusable because there was no internet and it was a tv from the Stone Age.
Stayed 1 night in Jul 2023

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not properly cleaned. The bathroom door had stains, the bathing curtains had stains, the sheets were stained. There was no blankets or comforter. The pool was not usable the entire weekend. Asked for toilet paper and was told we can’t get any until they come clean the room. Horrible experience
Stayed 2 nights in Jul 2022

2/10 Terrible

Kris

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for 2 rooms before I arrived at the property just to avoid any hassle. When I checked in, I was told there were no room available. Two minutes later, the guy came and Said he just noticed that someone check out two hours ago and the rooms should be clean and ready. I got my room keys, went upstairs to my room just to find the room in a total mess. There were the sheets wrapped up on the bed, the floor was wet and dirty Towels on the floor. I then had to go back downstairs (Staying on the third floor) The elevator is not working so I had to use the stairs, Where I told the receptionist that the room was dirty. Who then told me that I would have to wait 1 and half hours for the room to be cleaned. I had no other option but to wait. After he came back and said the room was ready, I went back to the room. There were no towels or toilet paper. I had to again leave from the 3rd floor and go back downstairs and told him that there is no towels and there is no toilet paper in the room. They then gave me two towels one roll of toilet paper and I informed them that the room I booked, was 4 of us stating in. My wife, my 2 kids and I so I would need 2 additional towels. They said I can only get 2 towels still. I had to leave Hotel to purchase two towels, because we do not share towels at home. I got back went to use the bathroom on the toilet and the toilet seat caved in with me. I have pictures of how the room was when I arrived, and I also have pictures of the toilet.
Stayed 1 night in Mar 2024

6/10 Okay

Luis

Disliked: Staff & service, amenities, property conditions & facilities
No WIFI en las habitaciones, instalaciones hidraulicas baños, muy viejas. Personal de recepcion sin experiencia. Informacion erronea de acceso a internet en las habitaciones y falta de telefono en las mismas. Las llaves del lavamanos y de la ducha muy antiguas y piso de la ducha muy resbaloso. Nos asignaron una habitacion el el TERCER PISO sin elevador y somos personas mayores que tuvimos que subir nuestro equipaje nosotros mismos.
Stayed 2 nights in Feb 2025

8/10 Good

Kevin alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

BERNHARD

Stayed 1 night in Dec 2024

6/10 Okay

Marlon

Liked: Cleanliness, staff & service
Had stayed here long before and it is a nice hotel. My only issue is that it says WIFI and there is no WIFI. They should state that there is no wifi.
Stayed 1 night in Dec 2024

6/10 Okay

Alberto

Liked: Cleanliness, staff & service, amenities
Buen Precio!
Stayed 1 night in Dec 2024

6/10 Okay

GEORGINA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Miguel Dario

Liked: Staff & service
Atención rápida, instalaciones con falta de mantenimiento
Stayed 1 night in Nov 2024

8/10 Good

Miguel Dario

Liked: Staff & service
Buena opción para una estancia rápida
Stayed 1 night in Nov 2024