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"The outstanding customer service was the highlight at this hotel. Great facilities (swimmimg pool.and gym) with standard room that I booked. The odd carpet stain (in the room) but no complaints on cleanliness at all."

"Great location, lovely room, great parking, good breakfast and friendly staff at reception. "

"I always like staying at the Hatfield. Its been 15 years ive been staying and i just think its a lovely cheerful place to stay. Staff are always friendly and helpful. Food is good and the service is quick. The rooms are comfortable and warm. It reminds me of how hotels used to be, its like going back in time, in a good way. Well done to all keeping the Hatfield charming and warm."

"We were delighted with our stay, it's not very often we say it was beyond expectations but this room was wonderful couldn't fault anything so spacious and the view was a bonus - thank you."

"We went to Dunston Hall for a weekend break and we were not disappointed. Our room was lovely and everything about the hotel exceeded our expectations. If there was one small criticism it was that our double bed, though individually comfortable, was made up of two singles of different heights! This led to my wife waking up with back pain due to ending up laying across the joint! "

"Lovely large room with comfortable bed. Huge bathroom. Everything very clean. Fluffy towels. Excellent breakfast."

"Relaxing and comfortable "

"The staff are excellent, the view is awesome sitting outside or on the balcony, the carvery is lovely, breakfast great , been twice and think it’s lovely only downside is they should tell you if a wedding or something on as the music goes on till late ? "

"Staff all extremely friendly and helpful. Comfortable rooms. Delicious hot breakfast "