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"It was a great hotel with an excellent location, but I did not receive any VIP benefits. The hotel was clean, and the staff was always willing to help. "

"We arrived early, and the hotel was kind enough to store our luggage in their secure deposit room. Antonio at the front desk was helpful—he not only gave us a detailed city map but also highlighted the must-see attractions, which was a great touch. The rest of the team made our check-in process seamless and even accommodated our request regarding with the mattress situation. The hotel itself was spotless, with the lobby, public restrooms, and our room all exuding a pleasant, fresh scent. The location is good—just a short walk from both the train and bus stations, making it incredibly convenient for exploring the city. There are also several excellent restaurants nearby. Considering the affordable price we paid, I think this hotel offers great value for its location, cleanliness, and helpful service. Highly recommend!"

"Excelente apartamento internamente e com localização privilegiadíssima. Recomendado!!!"

"Very clean , quit location with a really good breakfast buffet and beautiful views. "

"Exceptional hotel for being so close to the Naples. Italy Central Train Station, and very reasonably priced. Only a 10 minute walk was required."

"There was nothing not to like about this hotel. The staff was absolutely fantastic."

"Amazing breakfast, outstanding bed quality, friendly staff "

"I always stay at the Excelsior. The staff are wonderful and rarely change!! Feels like home. "

"The property is sprawling and the rooms are spacious. Sorrento city center is about 20 mins walk."