8/10 Good
Heidi
12 January 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location was perfect for us. The bar had a great pub vibe. I was unable to give a perfect review for this reason…our first night while enjoying the bar I left my beautiful Afghan pashmina behind on the bar stool. When I inquired at the front desk the next morning another guest heard me and said she saw it on the stool for a while. Front desk said come back when the restaurant manager is in. I called later and spoke to the bartender who was the same from night before. She and another server claimed they knew the scarf I was talking about and they thought someone must have stolen it but they would investigate. Confused, I went to the bar to speak to the restaurant manager. She dismissed me. When I asked if they had they had video footage (I was already told they did) she said “no”. I demmeded answers and she said “i don’t do that you will have to speak to the hotel manager. They all knew how upset I was and after 9 pm there was a knock on my door. The bartender and restaurant manager brought my scarf to my room saying they tracked it down.
I will certainly not make accusations about where my scarf was but can say without question the restaurant manager was unkind, uncompassionate and unhelpful until she realized how offended I was at being dismissed by her.
I take responsibility for forgetting my scarf but someone who works in customer service in a management role must show leadership to those for working for her and this was not a good example.
Heidi
Stayed 2 nights in Jan 2025