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"The Watson is absolutely gorgeous, and simply divine. The lobby is stunning. The buffet breakfast is delicious with many stations and a wide variety of foods to choose from. The outdoor pool and sky bar on the top floor is breathtaking. Most of all, the staff was amazing and so helpful solving our issues with airline reservations. Thumbs up to Joyce Dang for her professionalism and “top-notch”performance. She went above and beyond so thank you. If I go back to HaLong Bay, I would not hesitate to book this 5-star hotel in advance."

"Excellent "

"Service is good. Very helpful staffs at counter esp Hoa and Trang. Hotel is a bit quiet during the night not much to do at night."

"Friendly staff, warm and welcoming. Good breakfast uffet choices "

"The facilities and service on this cruise exceeded our expectations! The ship seems new and far nicer than the others we saw around us. Food is excellent and our butler, Nyi, is the best! Amazing bay, despite the bad luck with weather. The Surprise Cave is a wow and shouldn’t be missed."

"Nice hotel"

"Had an amazing time on the cruise. The staff were great, the rooms were beautiful and the tour was excellently organised. I would recommend to anyone. The only small downside was wanted to spend more time on the boat. We got onto the boat around 1pm and had a safety briefing. We left the boat at 10am the next morning. If we’d have known this before we would have stayed an extra night. But the whole thing was wonderful nonetheless. "

"Great staff"

"Amazing hotel, truly fantastic facilities at a very good prices. Front desk informative and helpful. It’s a very nice stay in a Japanese hotel in Vietnam. Location is little bit outside of the town, but easy ride from airport and quick taxi ride to town. It’s nice to discover local places, for sure not touristy like Hanoi. "