Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Octorate Guest mobile app before check-in
Access methods
Private entrance, smart lock
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
We should mention
This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Property is also known as
VICA GUEST HOUSE Hotel
VICA GUEST HOUSE Cancun
VICA GUEST HOUSE Hotel Cancun
Frequently asked questions
Does VICA GUEST HOUSE have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.
Is VICA GUEST HOUSE pet-friendly?
No, pets are not allowed at this property.
How much is parking at VICA GUEST HOUSE?
This hotel doesn't offer parking.
What time is check-in at VICA GUEST HOUSE?
Check-in start time: 3:00 PM; Check-in end time: 9:00 AM.
What time is check-out at VICA GUEST HOUSE?
Check-out is at 11:00 AM.
Where is VICA GUEST HOUSE located?
Located in Downtown Cancun, this hotel is within a 10-minute walk of Chopo Medical Laboratory and Plaza Las Americas. Ceviche Square and Amerimed Hospital are also within 15 minutes.
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VICA GUEST HOUSE Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We had a very pleasant stay at Vica GH. The home is beautiful and well-maintained, and we truly enjoyed our time there. Just a note for future guests: this is not a hotel, so there is no daily room cleaning unless you request it. Overall, it was a great experience, and we would definitely stay again!
Good for the money. Stayed Grand room. Solid quality decor, roomy, very clean. Quiet except a little bit neighbor dog barking day and night. Slept well. Friendly helpful staff. Clean little pool. Steve
Did not like that my room was on the top floor and that i had to walk up after a long trip but other than that, everything else was excellent. Friendly staff, comfortable bed, Mr Pampas being opposite the road was very welcome. Good food. Thank you for the hospitality.
Very nice property
Clean
Attractive
Basic amenities but had a nice pool and public use of a small kitchen with fridge on the main floor lobby area
Very clear self check in instructions
Pretty great place to stay! The night guard Adrian, is a sweetheart and the place is very well kept. If you plan on doing a lot of activities, this is a great place to come back and rest! It’s no resort but it was very cozy, clean and modern. Only ick is that they don’t offer late checkout. You can stay in the installations but you need to give the room back. I recommend to plan ahead regarding that aspect.
Great spot over all!
Very beautiful kind of spanish inspired property (wood, stone, ceramic) located just a little outside Cancun Centro, in a very quiet street.
The Room and the house are very well kept, super clean. Beatiful kitchen and common Areas.
I found it difficult to get the arrival instructions, since they were sent to me the day of my arrival, at 3 in the afternoon.
The passwords to open the gate and the front door were sent on an application that i am not familiar with, Octorate, so i actually never got them. Fortunately, even if we arrived very late (11pm), the security guard openned the door for us and gave us the codes.
Staff was super nice.
In my Room, the only thing i can say is that the shower was leaking so we had to take our towels to wipe the Floor.
Overall 9/10!
I recommand!
Gabrielle
Stayed 2 nights in Oct 2024
8/10 Good
Olga
17 March 2024
Liked: Cleanliness, staff & service
Everything was great, except there wasn't a hot water available to shower. I had to shower in ice cold water...
Keep in mind that this is a hotel only. So literally just a place to sleep.
It’s fairly close to Mercado 28 (a huge market) and the hotel district and was clean and quiet.
Nice pool in the back and friendly staff, but they don’t speak any English lol. We got by though using translator apps!
In other words, GREAT stay for the money!!
Pros: The rooms were possibly better in person than the pictures. Very clean, very comfortable. The pool was lovely. Easily walkable to many restaurants and shopping facilities.
Would stay again for these above points.
Cons: Entry to the property was not as described. We did not receive any entry codes. Thankfully the housekeepers were on site to let us in. We encounter other people who also had this experience. Contacting the property on WhatsApp was hit or miss. Fresh towels and linens were never provided through our stay >7 days despite requesting.
The room was clean, spacious and comfortable. The AC worked well. The bathroom was big, but like other reviewers mentioned, the shower wasn’t warm. It didn’t bother me too much so I didn’t mention it.
The pool was refreshing and for the most part only used by me on my two days.
The staff were lovely, friendly and patient with my limited Espanol.
The only drawback was they didn’t send me the email with the entry code for their ‘digital reception’ which really stressed me out. The day before and day I was flying out, I’d asked for it by contacting them through hotels.com and on their WhatsApp number and didn’t get a reply. The app they suggested downloading wasn’t straight forward and requested sign in details with no registration option, so that didn’t work. It was to be my first accommodation in my Mexico trip and I wouldn’t/didn’t have a sim card/data when i arrived to try and figure things out or contact them once I’d arrived.
Thankfully, the ‘digital reception’ was accompanied by a helpful security guard who helped me, but he wasn’t 24/7, so they really need to get better at sending that info out prior to arrival.
Location was good for me. 10 mins walk to the big mall and easy access via uber to everywhere else like the ADO and supermarkets.
Like some other reviewers commented, this isn’t really a hotel in the sense that you’re not getting turn down service, tidied room every day. After a long flight and travel to the accommodation, I ended up in the wrong room by my own fault, but the care team was kind/helpful and allowed me to stay in that room instead of moving. The room I did stay in, however, has a window that wouldn’t lock, and a bathroom window that could be accessed via a perch outside— luckily, it’s on the second floor and the place was quiet, so there were no issues. OH! And if you’re planning on taking any tourist trips with hotel pickup, plan to walk a short distance to either Hotel Bonampak or Oasis Smart for pickup, because none of the tours accepted VICA Guest House as a separate pickup location.