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Now Emerald Cancun

4.5 star property
Adults-only Cancun hotel in Zona Hotelera with 12 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Now Emerald Cancun

3 outdoor pools
3 outdoor pools
View from property
Lobby
9 bars/lounges, poolside bar

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Spa
    Spa
  • Parking available
    Parking available

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Balcony or patio
Private pool
Air conditioning
TV
Ceiling fan
Premium bedding
Hair dryer
Private bathroom
  • 35 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Map
Blvd. Kukulcan km 19.5 lt 50, ZH, Cancun, ROO, 77500

What's nearby

  • Iberostar Cancun Golf Course - 12 min walk - 1.1 km
  • El Rey Ruins - 18 min walk - 1.5 km
  • Delfines Beach - 3 min drive - 2.9 km
  • Maya Museum of Cancun - 5 min drive - 4.8 km
  • Ventura Park Cancun - 5 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬9 min walk
  • ‪Zai - ‬18 min walk
  • ‪Sun Palace - ‬11 min walk
  • ‪Km 19.5 - ‬1 min walk
  • ‪Bogavante Restaurant - ‬13 min walk

About this property

Now Emerald Cancun

Luxury all-inclusive hotel near Iberostar Cancun Golf Course
At Now Emerald Cancun, you can look forward to a free breakfast buffet, a nightclub, and a poolside bar. This hotel offers a romantic atmosphere with amenities such as a beachfront location, a terrace, and 9 bars. Indulge in a massage at Sensoria, the onsite spa. Be sure to enjoy Italian cuisine at one of the 12 on-site restaurants. Fitness classes are offered at the gym; other things to do include volleyball. In-room WiFi (surcharge) is available to all guests, along with shopping on site and a coffee shop/cafe.
Other perks at this hotel include:
  • 3 outdoor pools
  • Bike rentals, concierge services, and a porter/bellhop
  • Coffee/tea in the lobby, tour/ticket assistance, and a 24-hour front desk
Room features
All 387 rooms feature comforts such as private pools and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • TVs with cable channels
  • Balconies or patios, ceiling fans, and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: WiFi (USD 25.00 per 24-hour period)
  • Available in some public areas: WiFi (USD 25.00 per 24-hour period)

Food and drink

  • Free buffet breakfast available daily
  • 12 restaurants and 1 coffee shop/cafe
  • 9 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Moonlight
  • Muerdeme Mucho
  • Coba Market Place
  • Al Sur
  • Makitaco

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Nightclub
  • Sauna
  • Shopping
  • Volleyball

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Beachfront location
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • Cable channels
  • TV

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Phone
  • Private pool
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 21 are not allowed at this adults-only property; all guests 21 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 25.00 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 25.00 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Guests under 21 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Grand Oasis Sens Lifestyle Adults All Inclusive Hotel Cancun
Grand Oasis Sens Lifestyle Adults All Inclusive Hotel
Grand Oasis Sens Lifestyle Adults All Inclusive
Now Emerald Cancun Hotel
Now Emerald Cancun Cancun
Now Emerald Cancun Hotel Cancun

Frequently asked questions

Does Now Emerald Cancun have a pool?

Yes, this property has 3 outdoor pools.

Is Now Emerald Cancun pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Now Emerald Cancun?

Check-in begins at 3 PM.

What time is check-out at Now Emerald Cancun?

Check-out is at noon.

Are there all-inclusive benefits at Now Emerald Cancun?

Yes, the property is all-inclusive.

Where is Now Emerald Cancun located?

Located in Zona Hotelera, this all-inclusive hotel is within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. Delfines Beach is 1.2 mi (2 km) away.

Now Emerald Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 95 reviews" "
Rating 8 - Good. 21 out of 95 reviews" "
Rating 6 - Okay. 22 out of 95 reviews" "
Rating 4 - Poor. 14 out of 95 reviews" "
Rating 2 - Terrible. 11 out of 95 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room had a very nice view of the ocean and lobby area. When our rooms ac sprung a leak the staff quickly relocated us to another room. The staff was very friendly and willing to make our stay very relaxing.

8/10 Good

Joe, Iowa

Liked: Cleanliness, staff & service, room comfort
Lots of relaxation!
Food options are too limited. Lunch choices are terrible --- one place to grab a quick lunch. Breakfast was very good at the buffet.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would not return
My friend and I decided to book a all inclusive hotel for one night on new years eve. If you like waiting in lines, then this is the right place for you. It took 5 hours for our room to be ready and over an hour to wait to check in. Another two hour wait if you want dinner reservations. We tried to go for sushi for lunch, but told it was only for dinner service reservations, then saw them serving people for lunch. All we ate there were some mediocre tacos for lunch because of all the lines and waiting. I've been in Mexico over a month and this is the only time I've gotten the runs. Not managed well at all amongst other things that happened. I would not return here, huge waste of money. On a positive note, the room was gorgeous, most of the staff were nice, and the beach is beautiful.

4/10 Poor

Thomas

Disliked: Staff & service
Sucked
This place needs some work. Not that great at all.

4/10 Poor

Janelle, Oregon

Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated hotel that tries to appear sexy.
Upgrading my room to have VIP status was worth it and I recommend it if you stay at this hotel. However, hotel advertising makes this seem like a "sexy" place to be when it is really the ideal vacation for the typical 20-year old spring breaker. This is not the hotel for the more discerning traveler (i.e. the ants that were all over my in-room coffee set-up, the leaking toilet, and my iron that disappeared from my room day one and never reappeared, the bird poop on my balcony that was never cleaned during my week-long stay). With that said, the restaurants were amazing and the hotel's redeeming quality. Word of warning - making a reservation for said restaurants is a 20-minute wait in line in the hotel lobby and you can only make one reservation per day with many restaurants being full day-of. With my VIP status, I was invited on behalf of the hotel's "expedia" representative to tour the other Oasis hotel down the street that I had access to. Once there, I was tricked into listening to a sales gig for an expensive travel service. Total scam. I'll be complaining to Expedia. In all, I don't think this hotel experience is worth the price to stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chet , Milan Mi.

Liked: Cleanliness, staff & service, room comfort
Great Hotel ....Amazing views !!!
This was my first trip to Grand Oasis Sens ....we normally go to Temptations but they are closed for renovations .....the beach was amazing the view from the pool was amazing ...we met many friendly staff members who were very helpful ....we met some great people and had a wonderful time ....their are areas of the hotel that need some upgrading ...the hallways to the rooms are in a bad state of repair ...but we dont spend our time in the hallways and everything else was stellar ..big thanks to Gustavo and Sarah69 at the pool ...Gabriela and the other bartenders and Fidel at the baggage station

6/10 Okay

C, US

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Delapidated hotel trying to save face
Incredible views & pleasant service but ants were everywhere, even in our closet and roaming our room's corners. This grand old dame of a resort has much to offer & plenty of fun; however the facilities need much repair and maintenance. Nice people but many safety hazards like narrow walkways, unmarked foot hazards, and little safety signage (slippery floors abound).

10/10 Excellent

Alexandre, US

Liked: Cleanliness, staff & service, room comfort
Very good choice
After looking at all the bad reviews we almost choose a different resort but we are glad we didn't ....the location is unbelievable. ...got a room with the ocean view and a nice balcony. ...paradise . The place does need a few updates but it's a very good value for the money....will def go back. Staff and vip check in was great. Thank you guys.

10/10 Excellent

scott, houston tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

dennis, akron oh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
not like it was last year
no sushi bar facilities nt maintained some restaurants not open

10/10 Excellent

Lisa, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand time at the grand oasis sens
The only downfall to this resort was we paid for VIP but didn't have a balcony and a few couples we met didn't do VIP yet they had balconies. Besides that it was a great time and great place

10/10 Excellent

Christi, Bailey CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun hotel
We had the most amazing trip. If you like to have fun this is your place. Also relaxing too. Actvities are always going on.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service
The service was horrible. Staffs were trying to make money of from you even the security asked for tip.

6/10 Okay

Arnold

Ocean Vibes
It was ok

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The rooms were nice and clean. My bed and pillow was uncomfortable to me. The hotel does not use air conditioning which was uncomfortable at times in the lobby area. Overall service was good.

10/10 Excellent

Zachary, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No comments everything very good.Thank you

2/10 Terrible

Jerry, Panama City, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed to say the least! :(
The hotel was only at 28% capacity and we could not make reservations for each night in the nice restaurants because they claimed they were booked. We did get in one night and there was supposed to be a dress code but it was not enforced. The roof leaked and there were towels on the floor to soak up the water. I booked with Expedia and they did tell me this property was a time share and the staff bugged and wasted our time. Disappointed!! The maid did not clean our room one day and we were out the entire day, we had to call twice just to get fresh towels.The was no place to dance at this location.

10/10 Excellent

jprefontaine, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice adult only hotel on the beach
We loved this hotel. We had a pool on our balcony overlooking the ocean. The bed was comfortable and place was clean except for tiny ants which weren't a big deal. Mini bar was stocked and goid amenities. Three pools with a swim up bar and good drinks. Pay a little extra for the Sa'an kian experience and book the Benazuza restaurant the moment you arrive if not before. 20 course of the most delicious unique food we have ever had. Definitely will visit again.

4/10 Poor

V-Town, California

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Food so disappointing
For being an all-inclusive, it was extremely disappointing and frustrating. You have to make reservations for any of the restaurants, you can only make one reservation per day and they never have any availability. I went in low season so the resort wasn't even close to max capacity and they still didn't have open tables!?! The other food available was barely edible and I'm pretty sure I got sick from food.

10/10 Excellent

Kristina&Chris, Worcester, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome infiniti pool overlooking the ocean
Great experience overall. The lifestyle promoters were over the top, once brought to the Grand Oasis Cancun became overbearing and wasted a lot of valuable time. Grand Oasis Sens itself has great restaurants, particularly Benazuza and The Black Hole. Pools and service were excellent, especially Mauro, the pool bartender who tended to our every need delivering our drinks to us before we even had to ask. Now that's quality service! The omelette chef was also a standout for us. Great breakfast selection and tableside service. We were on the 9th floor, which offered a great VIP experience, however, there were two elevators and only one went to the 9th floor with only one set of call buttons, it took a long time to get the correct elevator to open. Overall, the hospitality, service and staff was top notch and we will definitely be back when we visit Cancun again.

6/10 Okay

Viktor

Liked: Cleanliness, staff & service
Nice hotel, stunning beach, bad food
This hotel is really nice. Needs a little bit of remodelling but overall is good. Great beach, spacious swimming pools, amazing views. The only thing is that for an all inclusive hotel food is really bad. The only option you have is a breakfast buffet which is open till 10:30am. After that there is nothing to eat (if only you are ok with deep fried chicken wings and French fries with hamburgers which are not good at all). Make sure to register yourself for a dinner but be prepared that food portions are very small ( The Box though was amazing) and dinning in the dark was a nice experience as well (food not so much). Oh, and make sure to visit Coco Bongo night club - absolutely worth it!!!!!

10/10 Excellent

mich, flordia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Everything was beautiful, the beach, the pool, the room, omg its was very relaxing

4/10 Poor

Doina, Chicago

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The view and the view only
“I feel like I've paid just for the view” 2 of 5 stars Pending review The hotel is in a desperate need of remodeling and refurnishing. Everything looks old, rusty, outdated. The room (the inside of it) was OK and the view fantastic (the ONE and ONLY good part of our staying). On the balcony the "jacuzzi" was not working and when we asked why they've said that the entire hotel stopped using them for years! So, what's the point then of having a chlorine-saturated tub on the balcony and even advertising it?! So: the room was nice (we have had an upgrade, I have to admit), the view was more than satisfying and the housekeeping deserves a raise. The lobby, the elevator's area and the restaurants- deplorable. I will attach pictures to sustain what I've said. The food- awful. Absolutely awful. They advertise 10+ restaurants but when you get there you find out that the "sushi bar" is closed because "it's not the season"(!!!), two of those places are small like hell and they serve some sort of molecular food (to be honest, you need real food, not molecules in your vacation), another two "restaurants" have Mexican and Italian sort of food, "gourmet" but not at all satisfying, and there's another place, definitely the most interesting one, named "The Black Hole" where the show deserves a 10+. I want to mention here Mizael, Cesar, Alejandro and Axel: GREAT JOB, guys! But you don't go to the Black Hole to get full, if you like to eat good, satisfying food (like a steak, for God's sake!