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Now Emerald Cancun - All Inclusive

4.0 star property
Stylish property on the shore with 3 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Now Emerald Cancun - All Inclusive

Outdoor wedding area
Deluxe Partial Ocean View Double | View from room
Deluxe Sunset Lagoon View Balcony King | View from room
Aerial view
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • All inclusive
    All inclusive
  • Gym
    Gym
  • Room service
    Room service

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Preferred Club Honeymoon Suite

View from room

Preferred Club Honeymoon Suite

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Bathtub, free toiletries, hair dryer, towels

Deluxe King

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Iron/ironing board
Laptop-compatible safe
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House

In-room safe, blackout drapes, iron/ironing board, free WiFi

Run of the House

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Iron/ironing board
  • 39 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View King

View from room

Deluxe Garden View King

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Iron/ironing board
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Garden View Double

View from room

Deluxe Garden View Double

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Iron/ironing board
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View With Patio Double

View from room

Deluxe Garden View With Patio Double

Highlights

Balcony or patio
Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double

Bathtub, free toiletries, hair dryer, towels

Deluxe Double

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Coffee/tea maker
Iron/ironing board
Laptop-compatible safe
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View King

Preferred Club Ocean View King | In-room safe, blackout drapes, iron/ironing board, free WiFi

Preferred Club Ocean View King

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Iron/ironing board
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Balcony King

Deluxe Ocean View Balcony King | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Ocean View Balcony King

Highlights

Balcony or patio
Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Ocean View King

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Iron/ironing board
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Ocean View Double

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Iron/ironing board
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Plunge Pool King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Preferred Club Premium Plunge Pool King

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
  • 59 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Partial Ocean View Double

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Iron/ironing board
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Sunset Lagoon View Double

View from room

Deluxe Sunset Lagoon View Double

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Iron/ironing board
  • 39 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium with Hot Tub King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Preferred Club Premium with Hot Tub King

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
  • 59 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sunset Lagoon View Balcony King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Sunset Lagoon View Balcony King

Highlights

Balcony or patio
Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
  • 39 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Sunset With Hot Tub King

In-room safe, blackout drapes, iron/ironing board, free WiFi

Preferred Club Sunset With Hot Tub King

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Minibar
Coffee/tea maker
Iron/ironing board
  • 59 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500

What's nearby

  • El Rey Ruins - 8 min walk - 0.7 km
  • Iberostar Cancun Golf Course - 8 min walk - 0.7 km
  • Delfines Beach - 10 min walk - 0.9 km
  • Maya Museum of Cancun - 3 min drive - 2.8 km
  • Aquaworld - 4 min drive - 4.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Zai - ‬3 min walk
  • ‪Sun Palace - ‬14 min walk
  • ‪Km 19.5 - ‬1 min drive
  • ‪Bogavante Restaurant - ‬8 min walk
  • ‪Navios - ‬1 min drive

About this property

Now Emerald Cancun - All Inclusive

Upscale all-inclusive property near Iberostar Cancun Golf Course
Near Delfines Beach, Now Emerald Cancun - All Inclusive provides a swim-up bar, a poolside bar, and a terrace. This property is a great place to bask in the sun with a white sand beach and beach volleyball. Treat yourself to a hot stone massage, a body scrub, or aromatherapy at the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. Yoga classes are offered at the gym; other things to do include volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Beach umbrellas, tour/ticket assistance, and a front-desk safe
  • A banquet hall, a ballroom, and a gift shop
  • Guest reviews speak highly of the helpful staff
Room features
All 427 rooms include comforts such as laptop-compatible safes and air conditioning, as well as perks like late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with bathtubs and free toiletries
  • Childcare services, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Sauna
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms - 2

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology

Accessibility

  • This property does not have elevators

More

  • Beach towels
  • Double-glazed windows
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Now Emerald Cancun - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Now Emerald Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Now Emerald Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Now Emerald Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Now Emerald Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Now Emerald Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is Now Emerald Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of El Rey Ruins and Iberostar Cancun Golf Course. Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 1 mi (2 km).

Now Emerald Cancun - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 212 out of 647 reviews" "
Rating 8 - Good. 146 out of 647 reviews" "
Rating 6 - Okay. 119 out of 647 reviews" "
Rating 4 - Poor. 70 out of 647 reviews" "
Rating 2 - Terrible. 100 out of 647 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janille Xyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Leslie

Stayed 4 nights in Aug 2023

6/10 Okay

Cruz

Liked: Cleanliness
Disliked: Staff & service
The check in is my only complaint. Check in was at 3pm. I waited in line exhausted to finally get room keys at 5pm
Stayed 4 nights in Jul 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the layout and all the restaurants But was not allowed access on days reserved for preferred guest. (ALL inclusive)
Stayed 7 nights in Jul 2023

4/10 Poor

Ervin Mauricio

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were there 3 days before they closed down for renovations but it was not posted anywhere. Wouldn’t have gone if I knew. Resort looked abandoned. Property definitely needs updating
Stayed 2 nights in Jul 2023

2/10 Terrible

Juan Carlos

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
They said they were going to remold they weren’t fixing anything. They water from tub took like 20 minutes to go down sink faucets were broken. We had to called everyday for them to come clean the room and get new towel and take the used ones out. Housekeeping was horrible
Stayed 4 nights in Jul 2023

2/10 Terrible

Akhil

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The food is not good
Stayed 3 nights in Jul 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Been here twice and loved it both times, sad that they are closing
Stayed 3 nights in Jul 2023

2/10 Terrible

Gloria E

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are in bad condition!!plus the humidity smell made me and my daughter sick!!I would never go back!
Stayed 7 nights in Jul 2023

8/10 Good

Caridad

The staff very nice, the beach is absolutly beautiful, the pools and the bars were 7 out of 10. My recommendation is to improve the variety of food at the bufet. Overall, very nice place to stay.
Stayed 2 nights in Jul 2023

2/10 Terrible

Mauricio

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse hotel th
Stayed 5 nights in Jul 2023

2/10 Terrible

Gabriel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No Mexican food, limit food, old room, limit bar,
Stayed 3 nights in Jul 2023

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

2/10 Terrible

Bholanauth

Stayed 3 nights in Jul 2023

2/10 Terrible

Alma

Stayed 3 nights in Jul 2023

2/10 Terrible

Amelia

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Victor

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service very good. Conditions in the rooms not a good, need maintenance and remodel.
Stayed 7 nights in Jul 2023

6/10 Okay

mauricio A Umana

Traveled with group
Liked: Staff & service
The property it is in a nice area, but the building is too old and a lack of maintenance, is time to put some care. Public areas were so hot! The room can use update furniture and bathrooms. The food and employees are average
Stayed 3 nights in Jul 2023

4/10 Poor

Lior

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023

4/10 Poor

Sandra

Traveled with family
Disliked: Amenities
There was not a lot of variety of food and some restaurants were not open. The lighting in the room and around hotel was too dark. Not many activities to do.
Stayed 2 nights in Jul 2023

8/10 Good

Pedro Rossi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is good for the price but it was not what I expected It's good for the price but it wasn't what I expected () the beach is beautiful but the service lacks a lot to be good, many people who work there…it seems that they don't like what they do and they treat you as if they were doing a please when serving you since you don't pay anything cheap for that attention ... otherwise the restaurants are good, most of them were buffet ... very rare à la carte I was 5 days and of the 5 only 2 days I could eat à la carte ... yes I recommend if you want to go to a nice beach
Stayed 4 nights in Jul 2023

2/10 Terrible

Fady

Stayed 5 nights in Jul 2023

2/10 Terrible

Zulema Barreto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is overall terrible. My expectations were completely destroyed as soon as I walked through the door of the hotel. Just to give you an idea, there is no ac in the hotel. I did not like anything, this hotel is horrible. They should shut it down right now. In fact, they are shutting it down in a week. This is completely unacceptable. There were only 2 restaurants that were available to eat at and the rest were all closed. The only thing that was OK about this hotel was the staff. Some of them were really polite and understanding. While the others had bad tempers and gave bad service. They shouldn’t allow any more reservations for this hotel. Overall I had a horrible stay.
Stayed 7 nights in Jul 2023

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness
Overall property is average
Stayed 2 nights in Jul 2023

10/10 Excellent

ANNA KATARZYNA

Liked: Cleanliness, staff & service, property conditions & facilities