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La Casa de los Alcatraces

2.5 star property
Hotel with free parking, near Plaza 28

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for La Casa de los Alcatraces

Junior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe
Reception
Junior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe
Family Room, City View | Premium bedding, down comforters, minibar, in-room safe
Junior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Reviews

7.2 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Room options

View all photos for Family Room, City View

Family Room, City View | Premium bedding, down comforters, minibar, in-room safe

Family Room, City View

Highlights

Soundproofed
Air conditioning
Smart TV
Premium bedding
Separate bedroom
Down duvet
Ceiling fan
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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Property entrance
Hotel Plaza Kokai Cancún
Pool
Kids pool
Free WiFi
Restaurant
7.4 out of 10, Good, (628)
The price is SAR 132
SAR 178 total
includes taxes & fees
14 Dec - 15 Dec
Hotel Plaza Kokai Cancún

About the neighborhood

Map
49 C. 5 Alcatraces, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 2 min walk
  • Benito Juarez Municipal Building - 6 min walk
  • Plaza 28 - 11 min walk
  • Plaza Las Americas - 3 min drive
  • Puerto Cancun Marina Town Center - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬1 min walk
  • ‪Black Café - ‬2 min walk
  • ‪11:11 Club - ‬3 min walk
  • ‪Soberanis Hotel - ‬4 min walk
  • ‪El Crustáceo Cascarudo - ‬2 min walk

About this property

La Casa de los Alcatraces

Hotel near Plaza 28
Close to Plaza Las Americas, La Casa de los Alcatraces has plenty to offer. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Local meal delivery service and a 24-hour front desk
Room features
All guestrooms at La Casa de los Alcatraces have comforts such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch Smart TVs with Netflix, streaming services, and cable channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free offsite parking within 33 ft
  • Street parking available

Family friendly

  • Soundproofed rooms

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Tile flooring in room

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch Smart TV
  • Cable channels
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Local meal delivery service
  • Minibar

More

  • Guidebooks/recommendations
  • Laptop-friendly workspace
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

La Casa Los Alcatraces Cancun
La Casa de los Alcatraces Hotel
La Casa de los Alcatraces Cancun
La Casa de los Alcatraces Hotel Cancun

Frequently asked questions

Is La Casa de los Alcatraces pet-friendly?

No, pets are not allowed at this property.

How much is parking at La Casa de los Alcatraces?

Self parking is free at this property; nearby parking is also free.

What time is check-in at La Casa de los Alcatraces?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at La Casa de los Alcatraces?

Check-out is at noon.

Where is La Casa de los Alcatraces located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Las Palapas Park and Plaza 28. Ultramar Ferry Puerto Juárez is 2.6 mi (4.2 km) away.

La Casa de los Alcatraces Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 4 out of 16 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kimberly, Kingston 16

Traveled with group
Property was good the breakfast was not free though
Stayed 3 nights in May 2024

8/10 Good

pavel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but staff dont know any word in english. For foyr days no one clining. Took out trash been after 2 times asking. Rooms clean & nice. Wifi is ok
Stayed 4 nights in Apr 2024

2/10 Terrible

Yery

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Good super central location near Plaza Palapas, ADO just a few blocks walk away, as well as Mercado 28 and many other stores.
Stayed 2 nights in Apr 2024

2/10 Terrible

Wilson

Traveled with group, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Se presento el hurto de dinero de 120 dolares y pesos mexicanos en la habita ion, forzaron la maleta y sustrajeron el dinero de mi compañera en el cuarto contiguo frente a la recepcion, se puso la queja ante la policia y estos informaron que se vienen presentando multiples quejas por perdida y/o robos en ese hotel
Stayed 7 nights in Sep 2024

2/10 Terrible

Diana

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
En los seis días de estancia no hicieron aseo, la propiedad está para mejoras graves ,como tanque de baño sin agua,duchas q sale el agua hacia el techo y lo peor que entran a robar, dejaron la navaja con la que abrieron el seguro de la maleta encima del escritorio.Estrategia la administradora venden toures costosos y si no los tomas ya tienes una resentida abriendote las maletas,no da número del dueño y busca culpables cuando la copia de la llave solo la guarda ella. Pésimo , si no estaba en condiciones óptimas de recibir huésped,debieron avisar para buscar en otro lado .Ni se les ocurra ir a ese sitio. Busquen en otra zona, la policía me dijo que ese sector tiene muchas quejas de robo en los hoteles.
Stayed 7 nights in Sep 2024

2/10 Terrible

Raul

Stayed 1 night in Aug 2024

8/10 Good

MELVYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad esta bien ubicada losencargados super amables.
Stayed 5 nights in Sep 2024

10/10 Excellent

Quintin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Fernanda, Cancún

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy tranquilo y cómodo
Stayed 1 night in Jun 2024

10/10 Excellent

Iker

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo
Todo muy bien
Stayed 1 night in Jun 2024

10/10 Excellent

Sonia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La verdad que todo excelente!!
Stayed 1 night in Jun 2024

10/10 Excellent

Bryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2024

6/10 Okay

Jose Alberto

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Armando

Traveled with partner
Es difícil llegar, las calles no coinciden con Google maps.
Stayed 1 night in May 2024

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectamente ubicada en el centro de Cancún
Stayed 4 nights in Apr 2024