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Krystal Grand Cancun All Inclusive

4.0 star property
Family fun on the beach, with 4 outdoor pools, near Gaviota Azul Beach

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Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
Outdoor wedding area
Altitude Master Suite, Ocean front | Private spa tub
Altitude Corner Suite, Partial Ocean view | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping
  • Spa
The current price is SAR 1,242
SAR 1,517 total
includes taxes & fees
1 Apr - 2 Apr

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Room, Multiple Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Master Suite, Ocean front

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite 2 double beds, Boulevard view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View | Premium bedding, down comforters, pillowtop beds, in-room safe

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Premium bedding
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 6 min walk - 0.6 km
  • Forum Beach - 7 min walk - 0.7 km
  • Caracol Beach - 8 min walk - 0.7 km
  • Hotel Zone Beaches - 14 min drive - 5.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Upscale family-friendly hotel near Gaviota Azul Beach
Close to Hotel Zone Beaches and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas, and sun loungers. Treat yourself to a massage, a manicure/pedicure, or a body wrap at Krystal Spa, the onsite spa. Be sure to enjoy a meal at Restaurante Ayami, the on-site restaurant. In addition to a grocery/convenience store and a terrace, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Tour/ticket assistance, an elevator, and a 24-hour front desk
  • Concierge services, a billiards/pool table, and a banquet hall
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 398 rooms feature comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services, and free infant beds
  • Pillowtop mattresses, down comforters, and free extra futons
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with premium channels
  • Wardrobes/closets, balconies, and free extra beds

All inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Similar properties

View from room

Krystal Cancun All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
7.4 out of 10, Good, 1,010 reviews
The price is SAR 1,100
SAR 1,346 total
includes taxes & fees
20 Apr - 21 Apr
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurante Ayami
  • Terraza el Mortero
  • The Grill
  • Risotto
  • Red Fish

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Playground
  • Sauna

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 6

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free extra futon mattress
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • Cable channels
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Soundproofing
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of 20 Rabiʻ I 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on 1 Rabiʻ II 2025 start from $400.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is just steps from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 403 out of 1027 reviews
Rating 8 - Good. 211 out of 1027 reviews
Rating 6 - Okay. 166 out of 1027 reviews
Rating 4 - Poor. 108 out of 1027 reviews
Rating 2 - Terrible. 139 out of 1027 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Evelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing was the beach and stopping store walking distance.
Stayed 5 nights in Feb 2025

10/10 Excellent

Thuy

Very nice, beautiful beaches
Stayed 2 nights in Feb 2025

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Krystal altitude very clean. All the staff on the property were friendly and helpful. For sure, will be revisiting this hotel to stay in the future. 10/10
Stayed 5 nights in Mar 2025

10/10 Excellent

Julie Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach access!!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Great service!
Stayed 3 nights in Feb 2025

10/10 Excellent

Kane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort truly sounds like a delightful place to stay. The accommodations must have been exceptional, creating a memorable experience. It's wonderful place to enjoyed my time. Such positive feedback speaks volumes about the resort's quality. I hope others have the chance to experience the same level of satisfaction.
Stayed 2 nights in Feb 2025

8/10 Good

RICARDO

Liked: Cleanliness, staff & service, amenities
The staff was very good. The food needed to be improved for an all inclusive. The beach area was nice the rooms were good also. Enjoyed my trip.
Stayed 3 nights in Feb 2025

8/10 Good

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great and the beach is beautiful. Some of the servers are kind of rude but overall it was a good experience.
Stayed 3 nights in Jan 2025

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Felix is especially great. Food is good. Coffee bar is great, staff are fantastic in there. Ivan at the checkin desk is polite,friendly. AC needs work, elevators are slow.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ana Abisahi Perez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Good location and staff were nice. The food for the reservation required restaurants were average. Buffet was great. Overall good stay and will stay again
Stayed 4 nights in Dec 2024

6/10 Okay

valer

Liked: Property conditions & facilities
Food service is a joke
Stayed 9 nights in Feb 2025

4/10 Poor

Alexa

Liked: Cleanliness
Disliked: Staff & service
Property is clean. Lines to restaurants are outrageous and not that many food choices. There is a hibachi place impossible to get a reservation. Food in general super salty. Kids club smells like mold. Waiters and service is super slow
Stayed 4 nights in Mar 2025

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good!
Stayed 2 nights in Nov 2024

6/10 Okay

Darryl

Liked: Staff & service
Overall, it was a decent trip. The rooms need to be renovated and the elevators definitely need to be fixed. If you do stay here, I recommend reserving a room in the Altitude tower as it's a newer building. The food was decent, but the breakfast, lunch, and dinner buffet surpassed the other restaurant options. All said, the beach and staff exceeded expectations (especially Janer and Mark). Overall, it was worth the price we paid for the trip. If anyone knows what the different color wristbands are, please let me know (it's killing me not knowing what each color denotes. I would stay here again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. The personal service via whatapp really be helpful. The staffs are nice and easy to communicate. Highly recommended given the price.
Stayed 7 nights in Dec 2024

6/10 Okay

Tanika

Liked: Cleanliness, property conditions & facilities
The water in the shower doesn’t have good pressure and it doesn’t get really hot. Food choices were awful.
Stayed 4 nights in Feb 2025

4/10 Poor

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The physical property was outdated. Most of the elevators weren't working. The food at the dinner buffet was terrible. Frozen drinks had huge chunks of ice in them. We won't be back.
Stayed 1 night in Feb 2025

8/10 Good

Christina

Liked: Staff & service, amenities
Staff was great! Janer was very helpful when needed!
Stayed 4 nights in Dec 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a long weekend Anniversary trip for me and my wife . We had a wonderful time staying here . The beach was great .the location was fantastic close to everything.we enjoyed the food at the three restaurants on property.All the staff at the hotel were amazing so helpful. The only problem we had was this hotel has four elevator.which in the five day we stay there we never saw all four running once there were three ,most of the time two and a few times just one .this hotel has fourteen floors .so that was I bit of a problem. But overall we really enjoyed our stay One last thing we REALLY ENJOYED THE CABANAS ON THE BEACH
Stayed 4 nights in Feb 2025

6/10 Okay

Marlon

Liked: Cleanliness
Disliked: Property conditions & facilities
The elevator’s need to be fixed. That was the biggest issue for me. One round trip to my room on the tenth floor took 17 minutes.
Stayed 8 nights in Feb 2025

6/10 Okay

Faneau

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice location, beaches, and pools. But the rooms smell very bad.
Stayed 4 nights in Nov 2024

10/10 Excellent

Berhanu

Liked: Staff & service
The properly was located right on the beautiful Caribbean water ,which was picture perfect for all your setting. It was truly picture perfect like the postcards.
Stayed 4 nights in Nov 2024

6/10 Okay

Carmen N

Liked: Staff & service
My issue was the bracelet they give you when you check. I had a blue bracelet and that bracelet did not give me access to the infinity pool. It didn’t give me access to the good restaurants in the property. All inclusive means all inclusive they can tell you where you can eat and where you can swim.
Stayed 4 nights in Feb 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
Me and my husband really enjoy our stay and the variety of activities and food. We love to eat and the food was very good. The staff was very helpful and friendly in anything we needed. The room was clean and a comfy bed what we loved most was the beach. Definitely we will stay here again.
Stayed 2 nights in Oct 2024