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Krystal Grand Cancun All Inclusive

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Krystal Grand Cancun All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Aerial view
Aerial view
Couples treatment rooms, sauna, spa tub, body treatments, hydrotherapy
4 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Pool
  • Bar
  • All inclusive
  • Spa
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Altitude Suite

Altitude Suite | Minibar, in-room safe, desk, blackout drapes

Altitude Suite

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, Oceanfront

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Bathrobes
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Minibar, in-room safe, desk, blackout drapes

Altitude Suite Ocean Front

Highlights

Balcony
Air conditioning
LED TV
Pillow menu
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
Designer toiletries
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Boulevard Kukulcan km 8.5, Cancun, ROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 7 min walk - 0.6 km
  • Forum Beach - 7 min walk - 0.6 km
  • Caracol Beach - 7 min walk - 0.7 km
  • Hotel Zone Beaches - 12 min drive - 5.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪Forum Beach Club - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Luxury all-inclusive hotel near Cancun Convention Center
Take advantage of a swim-up bar, a beach bar, and a poolside bar at Krystal Grand Cancun All Inclusive. With a white sand beach, beachfront dining, and free beach cabanas, this hotel is the perfect place to soak up some sun. Indulge in aromatherapy, a manicure/pedicure, and a body scrub at Spa Reflect, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and ocean views. Fitness classes and yoga classes are offered at the 24-hour gym; other things to do include volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a grocery/convenience store and a terrace.
Other perks include:
  • 3 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free valet parking
  • Babysitting (surcharge), massage treatment rooms, and a porter/bellhop
  • Concierge services, beach umbrellas, and beach towels
Room features
All 395 rooms include comforts such as furnished balconies and laptop-compatible safes, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • O
  • The Grill
  • The Deli
  • The Beach Bar and Grill
  • The Lounge and Terraces

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Playground
  • Shopping
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Elevator

More

  • Beach towels
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • LED TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Cancun Hyatt Regency
Cancun Regency
Cancun Regency Hyatt
Hyatt Cancun Regency
Krystal Grand Punta Cancun Resort
Hyatt Regency Hotel Cancun
Regency Cancun
Regency Hyatt Cancun
Hyatt Regency Cancun Hotel Cancun
Krystal Grand Punta Cancun Hotel
Krystal Grand Punta Hotel
Krystal Grand Punta Cancun
Krystal Grand Punta
Hyatt Cancun
Krystal Grand Punta Resort
Krystal Grand Cancun Inclusive
Krystal Grand Cancun All Inclusive Hotel
Krystal Grand Cancun All Inclusive Cancun
Krystal Grand Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Valet parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Krystal Grand Cancun All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is in the entertainment district and within a 15-minute walk of Gaviota Azul Beach and Cancun Convention Center. La Isla Shopping Mall is 2.3 mi (3.7 km) away.

Krystal Grand Cancun All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 401 out of 995 reviews" "
Rating 8 - Good. 308 out of 995 reviews" "
Rating 6 - Okay. 145 out of 995 reviews" "
Rating 4 - Poor. 83 out of 995 reviews" "
Rating 2 - Terrible. 58 out of 995 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Stayed 6 nights in May 2019

8/10 Good

RHETT

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

andre

Disliked: Staff & service, property conditions & facilities, room comfort
Would not return
Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.
Stayed 2 nights in Jan 2019

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.
Stayed 6 nights in Apr 2019

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time stay
I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent hotel, horrible staff
We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.
Stayed 5 nights in Mar 2019

10/10 Excellent

Andy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveler

Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and beverage service on the beach was slow and had to wait a long time for the food to arrive. My biggest concern was the loud music that could be heard in our room.We called the reception and they feigned ignorance, saying there is some music going on at an on-site wedding but they cant do anything about it. This happened for 2 nights during 5 night stay
Stayed 6 nights in Nov 2018

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The ocean view. The pool area was nice. It is honestly a struggle to even come up with 50 words stating what I liked.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible, lots of limitations, Always had to make reservations to get into any restaurant, when ordering Room service was not able to order wine up to Room even though I was not paying for the all inclusive and was paying all a cart.
Stayed 8 nights in Feb 2019

6/10 Okay

Verified traveler

Stayed 8 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy all night hotel and unfriendly front desk
Very noisy booming nightclub type music all night. Unfriendly disorganized front desk whose computers are not able to get reservations from hotels.com site. Very long wait at checkin desk who input our reservations manually. Disappointing room view of rusted vent systems that we were told it is what I paid for at hotels.com. No king size or ocean view as requested. One hour plus wait for onsite restaurants. I would never stay at the Krystal Grand hotels in Cancun's Hotelzone area. Noisy clientele as well. Other customers also complained at front desk with many other issues.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff. I preferred the other, more quiet, part of Cancun.
Stayed 1 night in Feb 2019

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Jan 2019

8/10 Good

Natalia, Hillsboro, OR

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the beach area. Hotel was right on the beach and staff maitained the beach area very clean. We didn’t like the pushy hotel staff wanting us to attend their hotel presentation.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, beautiful beach area. Staff is attentive.
Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

4/10 Poor

Andrea

Disliked: Property conditions & facilities
Our room had a mildew smell, we got locked out of our room multiple times and the front desk manager was extremely rude. The only person at the hotel that was pleasant and tried to help us was Daniel from VIP services. Cohoes to Daniel excellent customer service.!!!! This will be our last stay at this hotel.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019