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Krystal Cancun

3.5 star property
Beach spa retreat walking distance from Forum Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Cancun

View from room
Poolside bar
Outdoor wedding area
Outdoor pool, sun loungers
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Pool
    Pool
  • Gym
    Gym
The price is SAR 567
SAR 701 total
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

Pool
All inclusive
Spa
Kids pool
7.8 out of 10, Good, (1452)
The price is SAR 624
SAR 770 total
includes taxes & fees
16 Dec - 17 Dec
Emporio Cancun Optional All Inclusive

About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Forum Beach - 4 min walk - 0.4 km
  • Cancun Interactive Aquarium - 4 min drive - 3.9 km
  • La Isla Shopping Mall - 5 min drive - 4.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Casa Tequila - ‬5 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall
Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a white sand beach and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in aromatherapy, a body scrub, and a facial at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Yoga classes and fitness classes are offered at the gym; Krystal Cancun also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), babysitting (surcharge), and luggage storage
  • Concierge services, a vegetable garden, and a 24-hour front desk
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Children's books and childcare services
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 270 for adults and MXN 135 for children
  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • El Mortero
  • Las Velas
  • Mediterraneo
  • Aquamarina

Things to do

  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 5

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Vegetable garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 36

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive recycling policy
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Minibar

More

  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Restaurant dining guide
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Krystal Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 497 out of 1301 reviews" "
Rating 8 - Good. 282 out of 1301 reviews" "
Rating 6 - Okay. 195 out of 1301 reviews" "
Rating 4 - Poor. 136 out of 1301 reviews" "
Rating 2 - Terrible. 191 out of 1301 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location is convenient as it is walking distance to restaurants and bars. The hotel is extremely worn and outdated. We did not have towels in our room when we arrived, not very many tv channels came through on the tv, and there was a power outage on our last day. I would not stay at this hotel in the future,
Stayed 4 nights in Nov 2024

10/10 Excellent

Miguel

Stayed 1 night in Oct 2024

8/10 Good

Ruth M Adorno

Liked: Cleanliness, staff & service, amenities
Property was very nice and clean. Three minor issues are that breakfast items get restocked slow, we waited for bacon every morning. Also, the safe in our room wasn't working and the bathroom floor around the toilet was always wet as if it was leaking. Other than that it is very beautiful and staff was very nice and accomadating.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality, location and staff. Can improve on the room air-conditioner.
Stayed 1 night in Nov 2024

8/10 Good

Gladys

Stayed 4 nights in Oct 2024

8/10 Good

James N, Allentown

Liked: Cleanliness, staff & service
Great staff
Stayed 7 nights in Oct 2024

10/10 Excellent

Mirlinda

Liked: Property conditions & facilities
Great service
Stayed 5 nights in Oct 2024

6/10 Okay

plata mendoza

Stayed 1 night in Oct 2024

10/10 Excellent

Javier, Harrisonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente Krystal Cancun
Stayed 1 night in Oct 2024

8/10 Good

Andrea Shazel

Stayed 4 nights in Jun 2024

10/10 Excellent

Cristian

Stayed 5 nights in Jul 2024

6/10 Okay

Fly with

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La limpieza de las habitaciones deja mucho que desear
Stayed 2 nights in Oct 2024

8/10 Good

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nice but the elevator took a long time. It was usually full and had long waits, other than that had a good time.
Stayed 1 night in Oct 2024

6/10 Okay

Tahir

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Property is old. Our sink was clogged beds are cheap and hard. But beach and pool ans location. Is amazing. Right next to all and pharmacy
Stayed 1 night in Oct 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, professional and friendly
Stayed 1 night in Oct 2024

10/10 Excellent

marco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable
Stayed 3 nights in Sep 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2024

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the staff beyond excellent. The one thing I disliked was the hard push for time share sales.
Stayed 3 nights in Sep 2024

6/10 Okay

Travis

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Raymond

Traveled with partner
This place needs a lift the bathroom had visible black mode that they tried to coved with white paint. The beds need batter mattresses. Also the shower walls weren't cleaned properly. I had to call to have the bathroom cleaned when I arrived.
Stayed 6 nights in Sep 2024

6/10 Okay

jeff

Liked: Staff & service
Stayed 5 nights in Sep 2024

8/10 Good

Deepak

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Hotel has a very silly Checkout process, which can be time consuming at times.
Stayed 1 night in Sep 2024

8/10 Good

Irlanda, Campbell

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had a great time here and the staff was very friendly and food was good. The pool space was great and spacious beach. However, the hotel does need some upgrades starting with the elevators which had no air conditioning and my wife and i got stuck in one right when we checked in with the bell boy and another couple. got stuck in the 3rd floor and we were in there for 40 minutes if not more. it was a very frustrating start to the trip but they did make it up with a later check out time, a bottle of champagne and some dessert treats.
Stayed 3 nights in Sep 2024

10/10 Excellent

Frode

Great
Stayed 1 night in Sep 2024

8/10 Good

Martha, Balch Springs

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Nice beach
Stayed 5 nights in Sep 2024