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Krystal Cancun All Inclusive

4.0 star property
Family fun on the beach, with outdoor pool, near Tortuga Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor banquet area
Outdoor wedding area
Cafe
3 bars/lounges, swim-up bar, poolside bar

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • All inclusive
  • Room service
The price is SAR 963
SAR 1,180 total
includes taxes & fees
5 Jan - 6 January 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
Dining table
LED TV
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Bathrobes
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor wedding area

Krystal Grand Cancun All Inclusive

Pool
All inclusive
Spa
Kids pool
7.2 out of 10, Good, (1070)
The price is SAR 1,226
SAR 1,498 total
includes taxes & fees
5 Jan - 6 January 2025
Krystal Grand Cancun All Inclusive

About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

Upscale all-inclusive hotel near Cancun Convention Center
At Krystal Cancun All Inclusive, you can look forward to a swim-up bar, a poolside bar, and shopping on site. With a white sand beach, sun loungers, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a facial, or a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • A free beach club on site, beach umbrellas, and a water dispenser
  • Concierge services, a gift shop, and multilingual staff
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 502 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like late night room service and free WiFi. Guest reviews say good things about the clean rooms at the property.
More amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, childcare services, and coffee/tea makers

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Aquamarina
  • Las Velas
  • Hacienda El Mortero
  • El Mediterraneo

Things to do

  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Free beach club
  • Full-service spa
  • Outdoor pool
  • Shopping
  • Spa tub

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • In-room child care (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Vegetable garden

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • Elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive recycling policy
  • Local culture & ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention center and within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. La Isla Shopping Mall is 2.1 mi (3.4 km) away.

Krystal Cancun All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 328 out of 1014 reviews" "
Rating 8 - Good. 208 out of 1014 reviews" "
Rating 6 - Okay. 191 out of 1014 reviews" "
Rating 4 - Poor. 118 out of 1014 reviews" "
Rating 2 - Terrible. 169 out of 1014 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kenneth, DePere

Traveled with partner
Liked: Staff & service, amenities
The location was great for swimming in the sea. The pool was nice and clean. The buffet was ok and the all inclusive dinner options were pretty good. The staff was very nice. We could have been better prepared with peso’s or more smaller American bills for tipping. It was hard to find change for American dollars anywhere.
Stayed 4 nights in Dec 2024

8/10 Good

Roberto Prospero

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is above average. Nothing stands out but nothing is horrible. Food is very decent. Beach is amazing! Located near downtown and shopping centers. Everyone is very friendly.
Stayed 7 nights in Dec 2024

4/10 Poor

Minerva D

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we were hounded to attend their timeshare presentations. I couldn’t get information on any excursions in the area without committing to attend their meeting. The “all inclusive” dining was mediocre and the desserts were tasteless. The drinks were all watered down. Not all drinks are a part of the “all inclusive” package. Definitely would not recommend.
Stayed 5 nights in Dec 2024

8/10 Good

Romulo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on a room that was closer to the bars and night clubs and the music was loud during the night, otherwise everything was outstanding.
Stayed 2 nights in Dec 2024

4/10 Poor

Moinuddin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay at Krystal Cancun was mediocre at best. The one positive to consider is the location of the hotel itself: with its proximity to entertainment and being at almost the corner of Zona Hotelera. There was a lot of sand and space, which was nice. Customer service was fine, but this is merely an expectation that should've been met regardless as a four star establishment. Other than that, I would not waste my money here again. On the day of check in (December 19th), we were told we would have access to all of the restaurants on property and 24 hour room service during our six day stay. We were also told that there was a buffet, but the restaurants did require a reservation for dinner. What we were not told, however, was that we would be charged a premium on Christmas Eve to go to any of the restaurants on the property except one. This was unbelievable considering how many times I was told "yes, this is part of the all-inclusive". Overall, the food was bad, especially if you have dietary restrictions. We made a booking for a restaurant only for us to receive an email notification that it was canceled. The rooms were pretty old with almost no renovation. In room facilities were lackluster, especially when you consider the premium paid for this "four star hotel". The toilet was leaking and it was not fixed even after we let the front desk know. Overall, this hotel management should improve room condition and food quality.
Stayed 6 nights in Dec 2024

10/10 Excellent

michael, New Haven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent, the property and rooms were clean. The food was good. The alcoholic drinks could be better they were very sweet. While at the beach the jet ski guys set up their tent right in front of me and blocked my view of the ocean and when asked they wouldn't move so be aware of where you sit and make sure you save your chairs early because they fill up fast.
Stayed 6 nights in Dec 2024

10/10 Excellent

Dylan Connor

Liked: Property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Muhyadiin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Professional customer service
Stayed 6 nights in Dec 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful ocean view.
Stayed 8 nights in Dec 2024

6/10 Okay

Naomi V

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The buffet was horrible and construction was going on the whole week of our stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tashone

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and best beach amenities
Stayed 7 nights in Dec 2024

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just the bath tub isn’t working the water stuck
Stayed 5 nights in Dec 2024

6/10 Okay

Isela

Traveled with partner
Beach
Stayed 4 nights in Dec 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disfrutamos mucho de nuestro visita al hotel. Creo que lo mas agradable fue la buena atencion del personal. Los meseros que atendian los desayunos en aquamarina y fisheria fueron muy amables incluso se acercaban a nosotros a preguntarnos si necesitabamos una bebida o algo mas. Las instalaciones del hotel esta bien aunque si algunos lugares se siente que ya es un hotel con algunos años. La comida estaba bien, los buffet nos parecio que tenian suficiente variedad de comida. Quiza solo sugeriria que los restaurantes de especialidad para la noche tenga mas opciones de variedad pues en el paquete que esta todo incluido no hay mucha variedad, tienes que pagar por otros menus. El punto mas fuerte fue la ubicacion, la playa es muy buena y cerca tienes muchas opciones para comprar y caminar.
Stayed 3 nights in Dec 2024

6/10 Okay

Phi T

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Hi, we had a mediocre/poor experience here at Krystal. We came with a total of 12 people and 3rooms. One of the rooms didn't have ac during the whole stay, it was brought up to the front desk on multiple occasions but it wasn't fix. We asked the staff to change bed sheet because it was dirty they tried too charge a ridiculous amount for deep cleaning when the bed was already dirty and moldy, we only checked less than half a day. On the last day almost every one got food poisoned. The family got real sick and puked.
Stayed 5 nights in Nov 2024

10/10 Excellent

Devin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 4 nights in Nov 2024

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Nov 2024

8/10 Good

Graciela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho. Las instalaciones son muy bonitas. La vista al Mar es preciosa. Lo unico malo es que la comida del Buffet no es para nada rica. El unico restaurante que nos gusto fue el Restaurante El Mortero & solo es con reservacion & por la tarde.
Stayed 7 nights in Nov 2024

6/10 Okay

David

Traveled with partner
Disliked: Property conditions & facilities
We ended up have a pretty good vacation at the Krystal Cancun. To clarify, we stayed at the lower end resort. Not the Grand or the Altitude. We did the all-Inclusive. The resort is getting run-down. Do not expect cold A/C in the halls or the rooms - you will be disappointed. The bartenders tended to give better service to the folks who more "local" looking. They did maintenance and repairs in the middle of the day. Opening times for bars and restaurants were inconsistent and posted as different times depending on what sign or menu you looked at. Drinks were made differently depending on who was making it, and were poured on the weak side. Now, the good...The Italian restaurant was great! The main buffet was decent for all 3 meals each day. The beach was beautiful and the resorts kept them clean. Our room had an incredible view off the balcony. Use the concierge to make your restaurant reservations. Very limited tables for the 3 restaurants you need reservations for, and the buffet is the only real alternative.
Stayed 4 nights in Nov 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to everyone. The all inclusive packages are worth it
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan Luis

Liked: Property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Aklie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Krystal was amazing i would most definitely visit again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ludmila

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom is awful..sink and countertop need to be remodeled!!! To old!!! Not the same when made a reservation!!!
Stayed 7 nights in Nov 2024

8/10 Good

Sreejith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is affordable and the amenities like restaurants, entertainment such as pool table sports bar are present. The swimming pool facility is excellent. The shopping stalls and other clubs are at a walkable distance. Only cons I can think about is that the room seems to have an old infrastructure, sounds from the next room were audible and the shower occasionally dripped. Overall it was a pleasant experience but there is room for improvement.
Stayed 4 nights in Nov 2024

6/10 Okay

Anai

Liked: Staff & service
Stayed 3 nights in Nov 2024