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Iberostar Selection Cancún - All Inclusive

4.5 star property
Luxury resort on the beach, with 9 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Iberostar Selection Cancún - All Inclusive

9 outdoor pools, pool umbrellas, sun loungers
32-inch LCD TV with cable channels, TV
Aerial view
Free minibar, in-room safe, desk, laptop workspace
9 outdoor pools, pool umbrellas, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Spa

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
  • 58 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

Highlights

Furnished balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
  • 59 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
  • 58 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 1 Double Bed

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
Bathrobes
  • 137 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
Bathrobes
  • 137 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
Bathrobes
  • 89 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
Bathrobes
  • 89 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

Highlights

Furnished balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Separate bedroom
Shower/tub combination
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Shower/tub combination
Eco-friendly toiletries
Bathrobes
Hair dryer
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Map
Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk
  • Marlin Beach - 5 min walk
  • Cancun Interactive Aquarium - 12 min walk
  • La Isla Shopping Mall - 12 min walk
  • Aquaworld - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪La Veranda - ‬6 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪mb Restaurant - ‬9 min walk
  • ‪Taboo Cancun - ‬13 min walk

About this property

Iberostar Selection Cancún - All Inclusive

Luxury all-inclusive resort near La Isla Shopping Mall
Consider a stay at Iberostar Selection Cancún - All Inclusive and take advantage of a golf course, free water park access, and a swim-up bar. This resort is a great place to bask in the sun with a private beach, beachfront dining, and a beach bar. Indulge in a hot stone massage, a manicure/pedicure, and a body wrap at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • 9 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Multilingual staff, tour/ticket assistance, and concierge services
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 426 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free stocked minibars and free WiFi. Guest reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch LCD TVs with cable channels
  • Childcare services, coffee/tea makers, and daily housekeeping

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • El Maguey Restaurant
  • El Laguito
  • La Horma
  • American Bistro
  • Naga Hibachi

Things to do

  • 9 outdoor pools
  • 2 spa tubs
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Golf course
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf clubhouse
  • Golf clubs
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (108996 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 8 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Living plant wall
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive

Frequently asked questions

Does Iberostar Selection Cancún - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Iberostar Selection Cancún - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Selection Cancún - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Selection Cancún - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Iberostar Selection Cancún - All Inclusive?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Iberostar Selection Cancún - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Iberostar Selection Cancún - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, water fitness classes, and more.

Where is Iberostar Selection Cancún - All Inclusive located?

Nestled on the beach, this Zona Hotelera resort is within a 15-minute walk of Kukulcan Plaza Shopping Mall and La Isla Shopping Mall. Delfines Beach is 3.1 mi (5 km) away.

Iberostar Selection Cancún - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 476 out of 1079 reviews" "
Rating 8 - Good. 287 out of 1079 reviews" "
Rating 6 - Okay. 145 out of 1079 reviews" "
Rating 4 - Poor. 87 out of 1079 reviews" "
Rating 2 - Terrible. 84 out of 1079 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Business traveler
The hotel was ok but the view and premises were excellent. Not 5 star, maybe it was 15 years ago. The food was just ok as well. I'm not be spoiled or anything, it was just ok.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicholas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the staff were extremely nice.
Stayed 5 nights in Jan 2025

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Jan 2025

8/10 Good

Prakash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 6 nights in Jan 2025

4/10 Poor

Edward, Rolesville

Disliked: Staff & service, property conditions & facilities
Been to Cancun a dozen times and always enjoyed the all inclusive Hotels. Some were great, most were very good. This Iberostar Selection Hotel was terrible. Very busy, noisy, and they were painting near our room so it smelled bad for the first day. The elevators took forever, were always crowded and really slow. Frustrating to wait for a spot all the time. Poor English speakers among most of the staff here. This would be ok overall since it is Mexico, but no one seemed to know anything about basic stuff at the hotel. No availability at the restaurants which do not take reservations (except the Japanese restaurant). We were stuck eating at the buffet every night except for one night when I complained and went to management and they "fit" us in the schedule after wrangling with them. The restaurants were always full. So sorry. Buffet was stale, with mostly all the same choices every day and poorly restocked. Ceviche was empty every time I went for some, no salsa or other standard Mexican stuff and the Guacamole was from a mix and not real! As a matter of fact, most of the food seemed like processed stuff like powdered milk, instant mashed potatoes and so forth like you would get at a Motel 6. No real fresh juices, just watered down powdered drinks and soda machines. Basically, the food sucked. The beach has huge rocks at this location and you CANNOT swim at this hotel. You have to walk down the beach to a sandbar where there are no big rocks. I can not recommend this location!!
Stayed 5 nights in Dec 2024

6/10 Okay

Carlos, miramar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, service was a bit uneven. The lobby bar is the only one with top shelf liquor. Our shower bathroom had other guests’ hair on the floor after cleaning.
Stayed 7 nights in Dec 2024

6/10 Okay

Erin, Chicago

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We went as a family of 10 to enjoy Christmas together in Cancun. The facilities are pretty dated but we really like all the pools. The buffet was okay, had many options but a lot of the food wasn’t hot (usual buffet problem). The restaurants had great food but we had some issues getting seated the first night because only the hibachi restaurant takes reservations. That was extremely frustrating and we ended up at the buffet for dinner.
Stayed 6 nights in Dec 2024

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time!
Stayed 7 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 4 nights in Dec 2024

10/10 Excellent

Ete

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just perfect!
Stayed 3 nights in Dec 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just back from spending Christmas at the Iberostar Cancun. I have not one negative thing to say about this resort. Our room was kept spotless by housekeeping, the coffee is great, big pool, gorgeous beach, though the sea was a little rough when we were there, good food, good drinks, especially in the lobby bar, and smiling faces of the staff everywhere you look! I have never seen a spread like Chef Daniel and his culinary team put on for XMas eve, even at a Four Seasons - so much delicious seafood! And on XMas day, Chef Fernando made the best paella I have eaten in my life by the pool, and Santa arrived by helicopter, which was super cool! We arranged our airport transfers through the hotel, with W2M, and it was all very smooth and easy. Big shout out to Lili by the pool, so attentive and friendly. And the biggest shout-out to Jose in Customer Service. This guy is a star, so helpful, and smiling and friendly. Go Jose go, you are going to have a great career as a hotelier!
Stayed 7 nights in Dec 2024

8/10 Good

Monalisa

Stayed 4 nights in Nov 2024

2/10 Terrible

Chanel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Alireza, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great reaort to stay at and enjoy vacations near the beach. With private access to the beach, multiple pools, drinks and eats at your finger tips, you really don't wnat anything more! The ataff are super friendly and professional. They don't expect tipping at all but will gladly accept that if you leave it. The area is cleaned continuously and most places are neat. The only downside in my opinion are the public washrooms around the resort that are not maintained in a clean condition at all times.
Stayed 3 nights in Dec 2024

6/10 Okay

Sieglinde, Natick

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adtian and Francesco made the daily entertainment! Super friendly and wanting everyone involved! Luis at the steakhouse was so funny as well Christmas Eve buffet was to die for
Stayed 5 nights in Dec 2024

10/10 Excellent

Jonathan

Stayed 8 nights in Dec 2024

8/10 Good

Alexander

Stayed 6 nights in Dec 2024

6/10 Okay

Stefanie

Stayed 4 nights in Dec 2024

8/10 Good

Haley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good experience with the rooms being cleaned regularly and many attentive staff members. However our check in process was very slow due to a technology issue and we had booked this trip over 6 months in advance for 2 rooms and had to be on different floors. Also this was more of an Expedia problem but our flight was moved to the following day and we lost a day at the resort and did not receive a refund.
Stayed 4 nights in Dec 2024

10/10 Excellent

doline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great we will definitely go back to Iberostar
Stayed 4 nights in Dec 2024

4/10 Poor

XIAOQIU

Stayed 9 nights in Nov 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Petra Charlotte Ruth, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Second time at this resort. Friendly staff, great variety of food and of course the fabulous beach.
Stayed 8 nights in Oct 2024