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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
Unwind in paradise with rejuvenating spa treatments, exhilarating water sports activities by day followed by sunset concerts under starry skies.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
View from room
Couples treatment rooms, sauna, spa tub, steam room, body treatments
Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

The price is SAR 2,456
SAR 2,456 total
includes taxes & fees
11 Feb - 12 Feb

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Swim Up Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 79 sq m
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Double

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 61 sq m
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King | Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean Front Luxury Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Ceiling fan
  • 71 sq m
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Refrigerator
Free minibar items
LED TV
Hypo-allergenic bedding
  • 124 sq m
  • Ocean view
  • Sleeps 2

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About the neighborhood

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

What's nearby

  • La Isla Shopping Mall - 15 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Forum Beach - 2 min drive
  • Cancun Convention Center - 2 min drive
  • Tortuga Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Snack Grand Park - ‬9 min walk
  • ‪El Mirador - ‬9 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Bubba Gump Shrimp Co. - ‬2 min walk
  • ‪Café Solé - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Luxury all-inclusive property near La Isla Shopping Mall
Located close to Forum By The Sea Mall and Tortuga Beach, Hyatt Zilara Cancun - Adults Only - All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. With a white sand beach, beachfront dining, and beach cabanas, this property is the perfect place to soak up some sun. Indulge in a Swedish massage, reflexology, and a manicure/pedicure at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Pilates classes and yoga classes are offered at the health club; other things to do include racquetball/squash and beach yoga. In addition to concerts and live shows and a terrace, guests can connect to free WiFi in public areas.
Other perks at this property include:
  • 2 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Express check-in, beach umbrellas, and a front-desk safe
  • Wedding services, multilingual staff, and a banquet hall
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 307 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with jetted tubs and rainfall showers
  • LED TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • La Adelita Cantina
  • Asiana
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Full-service spa
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (6781 square feet of space)
  • Meeting rooms - 7

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

Is Hyatt Zilara Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, volleyball, aerobics classes, and more.

Where is Hyatt Zilara Cancun - Adults Only - All Inclusive located?

Located in Zona Hotelera, this beachfront property is in the entertainment district and within 1 mi (2 km) of La Isla Shopping Mall and Forum By The Sea Mall. Tortuga Beach and Iberostar Cancun Golf Course are also within 6 mi (10 km).

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1618 out of 2022 reviews" "
Rating 8 - Good. 256 out of 2022 reviews" "
Rating 6 - Okay. 78 out of 2022 reviews" "
Rating 4 - Poor. 34 out of 2022 reviews" "
Rating 2 - Terrible. 36 out of 2022 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Engelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, dining, beach and the staf very very friendly.
Stayed 8 nights in Jan 2025

10/10 Excellent

Kozue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a wonderful experience at this hotel! I’m sure I will be back!!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third time at Hyatt Zilara. My favorite resort the service is unmatched. Food is delicious and while there are upgrade options it is never forced on you. I love how everyone there is very concerned that you are okay and having a good time. Many resorts have weird towel rules but not here if you need a towel or two go for it. Hyatt Zilara does all the little thing and big things right! Cant wait for the renovations to be done and book my visit next year!
Stayed 4 nights in Jan 2025

10/10 Excellent

Hae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options and food are excellent and the staff are courteous and friendly!
Stayed 4 nights in Jan 2025

10/10 Excellent

Manoucheka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely courteous, joyful, and attentive - this made the experience excellent. The food was good for the most part, but I would recommend creating more plant based options. The room was clean and my view breathe taking.
Stayed 4 nights in Jan 2025

8/10 Good

kwang chul

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, the clear and bright pool, the evening program, and the kindness and friendliness of the staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Emanni Melin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were extremely friendly & welcoming. Food options were amazing! Spice was our favorite! Would definitely come back!
Stayed 3 nights in Jan 2025

10/10 Excellent

Brenda Baker

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff excellent!
Stayed 4 nights in Jan 2025

6/10 Okay

Deborah

Traveled with family
Liked: Staff & service
Facilities need an update. Entertainment and the restaurants need to be changed.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2024

10/10 Excellent

Vinh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the PERFECT hotel...LOVED everything about it!
Stayed 3 nights in Jan 2025

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Michael Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel was wonderful. Always felt welcome. Spa was fantastic. We will return. Will not do business with Mexican travel solutions again, person was discourteous and offered no solutions to my problem
Stayed 3 nights in Jan 2025

10/10 Excellent

Dana Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 great place. Staff was amazing. Only suggestion is to have a few more inside games/activities for the rainy days or at least some more options on the tv channels.
Stayed 5 nights in Jan 2025

10/10 Excellent

Zhen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Sharon, west hills

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property with a great beach and pool and every room is ocean front with a hot tub in the room. We love it here.
Stayed 4 nights in Jan 2025

10/10 Excellent

mahi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are incredible and the property, pools, and the beach are outstanding. The staff was extremely accommodating. Unfortunately, food and drinks are a different story. Don't come here for the food, come for the gorgeous property, the azure blue warm ocean, white sand beaches and friendly staff.
Stayed 5 nights in Jan 2025

10/10 Excellent

jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and resort was awesome. Great experience and look forward to returning.
Stayed 3 nights in Jan 2025

8/10 Good

Jose Luis Jimenez, Lodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never a dull moment. Activities every hour at the resort were entertaining. Would visit again!
Stayed 7 nights in Nov 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a WONDERFUL TIME at the Hyatt Zilara and spent the most memorable family Christmas there! The ocean view and swimming pools are absolutely breathtaking and beautiful, especially at sunrise! I forgot to bring my yoga clothes, but the morning yoga classes looking out at the beach looked so relaxing. The food at all of the restaurants was amazing. Everything was so delicious and quickly prepared. The buffets always have the perfect selection of a variety of dishes. The daily events and evening shows are high-quality and very entertaining. Room is clean and comfy, and we appreciated the turn-down service. We always received quick and generous assistance with our requests, such as an extra rollaway bed, towels, and room service. The staff are all so kind and friendly. The beach sand is soft and there are many sunbeds to lay on. The pools, all-inclusive drinks and food, souvenir shops in the hotel, ample resting areas/couches in the huge main floor and lobby, fitness room, cafe were all impressive! And the staff make sure to check the room numbers of everyone that enters and exits the hotel lobby, so we felt very safe, too. The elevator at one end of the building was out of service often, but easily walkable stairs are right next to it, so it wasn’t a big problem for us. All in all, we had an excellent experience and would love to visit again! Thank you for making our holidays special!
Stayed 4 nights in Dec 2024

10/10 Excellent

Soo Yeon, new york

Stayed 3 nights in Dec 2024

10/10 Excellent

Lilly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were delicious, the workers were all amazing and so sweet, and the hotel felt so safe!
Stayed 3 nights in Jan 2025

10/10 Excellent

Zhaoming

Stayed 4 nights in Dec 2024

6/10 Okay

PHOUPHETH

Traveled with group
Liked: Staff & service
I didn’t have any upgrades and the hotel is old
Stayed 6 nights in Dec 2024