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Hotel Hacienda de Castilla

3.0 star property
Hotel with a 24-hour front desk, near Ultramar Ferry Puerto Juárez

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, sun loungers
Lobby
Interior
Exterior
Standard Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Breakfast available
  • Pool
  • Housekeeping
The price is SAR 93
SAR 126 total
includes taxes & fees
9 Jan - 10 January 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Separate bedroom
Down duvet
Hair dryer
Private bathroom
Cable channels
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

1 bedroom, down comforters, in-room safe, desk

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

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SAR 118 total
includes taxes & fees
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About the neighborhood

Map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive - 2.1 km
  • Las Palapas Park - 4 min drive - 2.5 km
  • Plaza 28 - 4 min drive - 3.4 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.1 km
  • Plaza Las Americas - 5 min drive - 4.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Puente Puerto Juárez - ‬9 min walk
  • ‪Taqueria Bonampak - ‬7 min walk
  • ‪Donceles 28 - ‬11 min walk
  • ‪Fantasy - ‬7 min walk

About this property

Hotel Hacienda de Castilla

Hotel near Ultramar Ferry Puerto Juárez
Take advantage of a library, a bar, and a restaurant at Hotel Hacienda de Castilla. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • A 24-hour front desk, a billiards/pool table, and 1 meeting room
  • A TV in the lobby, tour/ticket assistance, and laundry services
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Hacienda de Castilla have comforts such as air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with premium channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–noon: MXN 170 for adults and MXN 130 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • Banquet hall
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool sun loungers

Accessibility

  • This property does not have elevators

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Cable channels
  • Premium channels

More

  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 100 per pet, per night
2 total (up to 44 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Frequently asked questions

Does Hotel Hacienda de Castilla have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Hacienda de Castilla pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 100 per pet, per night.

How much is parking at Hotel Hacienda de Castilla?

Limited spots are available.

What time is check-in at Hotel Hacienda de Castilla?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of MXN 250 (subject to availability).

What time is check-out at Hotel Hacienda de Castilla?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Hacienda de Castilla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1000 per room applies.

Where is Hotel Hacienda de Castilla located?

Located in Downtown Cancun, this hotel is 0.2 mi (0.3 km) from Séptimo Día Adventist Church and 1.3 mi (2.1 km) from Ultramar Ferry Puerto Juárez. Mercado 23 and Museo Iconografico de la Carrera Panamericana are also within 1 mi (2 km).

Hotel Hacienda de Castilla Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 195 out of 777 reviews" "
Rating 8 - Good. 268 out of 777 reviews" "
Rating 6 - Okay. 173 out of 777 reviews" "
Rating 4 - Poor. 73 out of 777 reviews" "
Rating 2 - Terrible. 68 out of 777 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Carlos, ORLANDO

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The room was OK, desk service not quit good and the hotel location is kind of intimaditing.
Stayed 2 nights in Nov 2024

10/10 Excellent

Naleita

Stayed 2 nights in Nov 2024

8/10 Good

Enriqueta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó su ambiente es tranquilo y el personal muy amable sobre todo los de limpieza y recepción.
Stayed 2 nights in Nov 2024

8/10 Good

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024

4/10 Poor

Rafael

Stayed 4 nights in Sep 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in Aug 2024

2/10 Terrible

Youcef

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 6night I stayed 2night and I left it was horrible
Stayed 6 nights in Aug 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024

8/10 Good

Frankie

Traveled with partner
Liked: Staff & service
Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent
Stayed 5 nights in Jun 2024

10/10 Excellent

Daryl, Shawnigan Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Stayed 2 nights in May 2024

2/10 Terrible

jesus israel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You can hear through the wall of everyone.
Stayed 6 nights in May 2024

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness
No elevator and no fridge on room. Very clean nice room and very clean.
Stayed 5 nights in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024

10/10 Excellent

IRMA

Liked: Cleanliness, staff & service, property conditions & facilities
Para mi y mi familia está excelente y excelente precio
Stayed 5 nights in Mar 2024

10/10 Excellent

Emely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was amazing! Place is lovely, just the neighborhood..
Stayed 2 nights in Mar 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

virat

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jan 2024

8/10 Good

WENYU

Traveled with family
Liked: Cleanliness, staff & service
Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

8/10 Good

Manuel

Business traveler
Esta bien
Stayed 10 nights in Dec 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada
Stayed 3 nights in Oct 2023

10/10 Excellent

Augusto

Stayed 1 night in Aug 2023

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden little gem for a good rate
Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks. I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels. The front desk helped me with an order from DiDi's (kind of like ubereats or doordash). I'd totally stay here again!
Stayed 6 nights in Aug 2023

6/10 Okay

Maria

Disliked: Cleanliness
Stayed 6 nights in Jun 2023