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Hotel Blue Star Cancun

3.5 star property
Escape to this rooftop retreat where relaxation meets adventure. Enjoy a drink at one of two bars or soak up some sun by the pool.

Choose dates to view prices

Photo gallery for Hotel Blue Star Cancun

Exterior
Lobby sitting area
Outdoor spa tub
Bathroom sink
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Room service
  • Breakfast included
  • Pool
  • Housekeeping
The current price is SAR 255
SAR 323 total
includes taxes & fees
13 Mar - 14 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

Deluxe Room | Private spa tub

Deluxe Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 4
  • 2 Double Beds

Similar properties

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Residence Inn by Marriott Cancun Hotel Zone

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, (2435)
The price is SAR 506
SAR 650 total
includes taxes & fees
9 Mar - 10 Mar
Residence Inn by Marriott Cancun Hotel Zone

About the neighborhood

Map
102 Palenque 26, Cancun, QROO, 77509

What's nearby

  • Plaza 28 - 10 min walk
  • Las Palapas Park - 18 min walk
  • Plaza Las Americas - 4 min drive
  • Cancun Mall - 5 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Tacos Rigo - ‬2 min walk
  • ‪Burger St. - ‬5 min walk
  • ‪La Patrona Cocina Urbana & Tacos - ‬5 min walk
  • ‪Checándole - ‬5 min walk
  • ‪Jugos Verdes - ‬7 min walk

About this property

Hotel Blue Star Cancun

Hotel near Plaza 28
Free continental breakfast, a poolside bar, and a rooftop terrace are just a few of the amenities provided at Hotel Blue Star Cancun. For some rest and relaxation, visit the hot tub. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • ATM/banking services, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at Hotel Blue Star Cancun have perks such as air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • 40-inch TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Onsite parking options include a carport
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free continental breakfast available daily 7 AM–10:30 AM
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour pool access
  • Outdoor pool
  • Hot tub

Conveniences

  • ATM/banking services
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Mosquito nets
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 11 and younger are not allowed at this property; All guests older than 11 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2)
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
24-hour pool access
Children 11 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Blue Star
Hotel Blue Star
Blue Star Cancun
Hotel Hotel Blue Star Cancun Cancun
Cancun Hotel Blue Star Cancun Hotel
Hotel Hotel Blue Star Cancun
Hotel Blue Star Cancun Cancun
Blue Star
Hotel Blue Star Cancun Hotel
Hotel Blue Star Cancun Cancun
Hotel Blue Star Cancun Hotel Cancun

Frequently asked questions

Does Hotel Blue Star Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Hotel Blue Star Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Blue Star Cancun?

Self parking is free at this property.

What time is check-in at Hotel Blue Star Cancun?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Blue Star Cancun?

Check-out is at noon.

Does Hotel Blue Star Cancun provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 450 per vehicle applies.

Where is Hotel Blue Star Cancun located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Extreme Adventure and Plaza 28. Andres Quintana Roo Stadium and Beto Avila Baseball Stadium are also within 15 minutes.

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Hotel Blue Star Cancun Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 58 out of 125 reviews
Rating 8 - Good. 33 out of 125 reviews
Rating 6 - Okay. 17 out of 125 reviews
Rating 4 - Poor. 5 out of 125 reviews
Rating 2 - Terrible. 12 out of 125 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Mercado 28 close by.pits of souvenir.
Stayed 2 nights in Dec 2024

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.
Stayed 2 nights in Jan 2025

8/10 Good

juan

Liked: Cleanliness
Good communication
Stayed 7 nights in Dec 2024

10/10 Excellent

Iris Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good breakfast
Stayed 2 nights in Nov 2023

2/10 Terrible

Aziz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it
Stayed 7 nights in Nov 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.
Stayed 8 nights in May 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than satisfied!
Amazing place! Super nice staff & the rooms were 10/10.
Stayed 2 nights in Dec 2022

6/10 Okay

Sheree

Liked: Cleanliness
Family vacay in Mexico
The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.
Stayed 7 nights in Aug 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.
Stayed 3 nights in Jun 2024

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable
Stayed 1 night in Dec 2023

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities
Stayed 1 night in Apr 2024

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

10/10 Excellent

Catherine

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.
Stayed 2 nights in Jan 2024

6/10 Okay

Neil

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

gene jane

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Dec 2024

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Irma garcia

Liked: Cleanliness
Stayed 6 nights in Sep 2024

6/10 Okay

Rafael

Liked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Guilherme

Liked: Cleanliness
Hotel classificado como 4 estrelas é não é!
Normalmente procuramos por hoteis 4 estrelas, pois já tivemos problemas com hotéis 3 estrelas. Este hotel é hotel de bairro, fora do centro turístico de Cancun, local estranho à noite e longe de ser um hotel 4 estrelas, 2 estrelas seria o mais adequado. Não tivemos problemas, quarto limpo, porém barulho no quarto ao lado incomodou. Não valeu o preço que pagamos para dormir uma noite visando pegar o avião pela manhã.
Stayed 1 night in Jul 2024

2/10 Terrible

Rosa Berenice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Antonio

Liked: Cleanliness
Stayed 4 nights in Jun 2024

10/10 Excellent

Kamilla

Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Decepcionante ...
O atendimento excelente é ofuscado pela falta de transparência com o café da manhã.. anunciam café da manhã incluído, mas na verdade é apenas pão torrado com manteiga . Pra comer de verdade no desjejum tem que pagar caro ... O quarto não oferecia frigobar ( um incômodo que eu já sabia ) , e o hotel nao vendia água mineral ( surpresa desagradável ) . Solução: ter que sair do hotel toda hora pra comprar água gelada . Estressante .
Stayed 6 nights in Mar 2024