6/10 Okay
Benjamin
Traveled with family and small children
1 February 2025
Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed here as a family of three. Two adults one 5 yr old. We travel to Cancun often but this was our first time visiting crown paradise club. The resort is nice for the children the kids slide area is very nice. The workers are also very kind and very helpful. The bartenders in game room are super nice shout out to Melchor and Alex for always greeting us w a smile each night. Alejo at the late night snack bar was also very kind. Victor by the pool was very nice as well. In general it’s a nice resort but the not so great thing is there is so many people at the hotel and not Enough sitting area around the pool or beach. People literally save seats at 6am w towels. It’s nearly impossible to get seats so we sat on the floor at the pool some days. We seen grown adults fight over lounge chairs it was kinda wild. I feel like they may over book because it’s sooo packed. The lines to the buffet can get very long. The staff in the buffet area are all super nice and friendly. The food is so so nothing great but also not terrible. The steak house was delicious but also very hard to get a reservation for. The have signature drinks for children that my daughter enjoyed trying. The rooms are your typical room nothing special but are clean the house keepers do a nice job. All in all the hotel was nice and my daughter enjoyed the pools, the nightly shows and the game area at night. She enjoyed the movie theater we did watched a movie each night. Nice hotel friendly employees.
Benjamin
Stayed 4 nights in Jan 2025