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Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

3.5 star property
Hotel with an outdoor pool, steps from Tortuga Beach

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Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Exclusive Studio, Ocean View, Annex Building | Terrace/patio
Staircase
Exclusive Studio, Ocean View, Annex Building | Living area | TV, Netflix, streaming services
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, 1 King Bed, Lagoon View

Junior Suite, 1 King Bed, Lagoon View | In-room safe, desk, laptop workspace, soundproofing

Junior Suite, 1 King Bed, Lagoon View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
TV
Separate bedroom
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Lagoon View

Luxury Suite, 1 King Bed, Lagoon View | Living area | TV, Netflix, streaming services

Luxury Suite, 1 King Bed, Lagoon View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
TV
Separate bedroom
  • 55 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View | In-room safe, desk, laptop workspace, soundproofing

Luxury Suite, 2 Double Beds, Lagoon View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
TV
Separate bedroom
Ceiling fan
  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Suite, 2 Bedrooms, Lagoon View

Superior Suite, 2 Bedrooms, Lagoon View | In-room safe, desk, laptop workspace, soundproofing

Superior Suite, 2 Bedrooms, Lagoon View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
TV
2 bedrooms
Ceiling fan
  • 70 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Exclusive Studio, Ocean View, Annex Building

Exclusive Studio, Ocean View, Annex Building | In-room safe, desk, laptop workspace, soundproofing

Exclusive Studio, Ocean View, Annex Building

Highlights

Furnished balcony
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
TV
Ceiling fan
Private bathroom
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Suite, 2 Double Beds, Kitchen

Economy Suite, 2 Double Beds, Kitchen | Living area | TV, Netflix, streaming services

Economy Suite, 2 Double Beds, Kitchen

Highlights

Furnished balcony
Soundproofed
Air conditioning
Kitchen
Mini-fridge
TV
Separate bedroom
Ceiling fan
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Studio Suite, 1 King Bed, Kitchen

Comfort Studio Suite, 1 King Bed, Kitchen | In-room safe, desk, laptop workspace, soundproofing

Comfort Studio Suite, 1 King Bed, Kitchen

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Mini-fridge
TV
Ceiling fan
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
4 Cenzontle Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Tortuga Beach - 2 min walk
  • Langosta Beach - 16 min walk
  • Cancun Convention Center - 3 min drive
  • Gaviota Azul Beach - 5 min drive
  • La Isla Shopping Mall - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Club InterContinental - ‬3 min drive
  • ‪Breakfast - ‬9 min walk
  • ‪Venecia - ‬6 min walk
  • ‪Las Olas - ‬6 min walk
  • ‪RIU Caribe Pizzeria - ‬9 min walk

About this property

Casa Tortugas Boutique Hotel, An Authentic Hidden Gem

Hotel near Tortuga Beach
Close to Langosta Beach, Casa Tortugas Boutique Hotel, An Authentic Hidden Gem provides amenities like a terrace and a garden. Stay connected with free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Tour/ticket assistance, concierge services, and a front-desk safe
  • Multilingual staff, outdoor furniture, and coffee/tea in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem include comforts such as furnished balconies and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • TVs with Netflix, streaming services, and cable channels
  • Wardrobes/closets, kitchenettes, and mini fridges

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's books
  • Children's pool
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Netflix
  • Streaming services
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Stovetop
  • Toaster

Outdoor space

  • Furnished balcony

More

  • Desk
  • Guidebooks/recommendations
  • Laptop-friendly workspace
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-in fee: USD 29 for check-in between 10:00 PM and 6:00 AM
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Property Registration Number 02284881

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Casa Tortugas Suites Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites Hotel
Casa Tortugas Boutique Suites Cancun
Casa Tortugas Boutique Suites Hotel Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Hotel
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Cancun

Frequently asked questions

Does Casa Tortugas Boutique Hotel, An Authentic Hidden Gem have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Casa Tortugas Boutique Hotel, An Authentic Hidden Gem pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem?

Limited spots are available.

What time is check-in at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available from 10:00 PM– 6:00 AM for a fee of USD 29.

What time is check-out at Casa Tortugas Boutique Hotel, An Authentic Hidden Gem?

Check-out is at 11:00 AM.

Where is Casa Tortugas Boutique Hotel, An Authentic Hidden Gem located?

Located in Zona Hotelera, this hotel is within 1 mi (2 km) of Tortuga Beach and Langosta Beach. Gaviota Azul Beach is 2 mi (3.2 km) away.

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Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 167 out of 203 reviews
Rating 8 - Good. 21 out of 203 reviews
Rating 6 - Okay. 8 out of 203 reviews
Rating 4 - Poor. 3 out of 203 reviews
Rating 2 - Terrible. 4 out of 203 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely place with great breakfast and drinks on a gorgeous rooftop. Staff is friendly, pool is nice and you’re out of the gross touristy part of the hotel zone. Would totally go back!
Stayed 2 nights in Feb 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place even after staying so many places in Cancun over the years. It was quaint and charming. It felt luxurious without all the crowds and not having to pay for things and services you don’t need
Stayed 3 nights in Feb 2025

10/10 Excellent

Naf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great architecture, good location and a nice view from the lawn. Worth the stay
Stayed 3 nights in Jan 2025

8/10 Good

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
The property location is wonderful. It sure is a hidden gem. The exclusive studio with ocean view room is exceptionally beautiful. Host of the property is amazing too, they were very accommodating and always available. Prior to our checkin they offered shuttle pickup and even drop off for no extra charges. I am booking with them for all my future Mexico trips.
Stayed 3 nights in Feb 2025

10/10 Excellent

Cynthia

Beautiful property and very caring staff A home away from home Thanks for a wonderful stay !
Stayed 3 nights in Dec 2024

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, and the location is perfect!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Farhana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a great location, our room had a balcony with view of the lagoon, stunning every morning. The team is very responsive via WhatsApp Was overall very quiet got some alone time at the pool at night on weekdays The rooms are very big! Place is very affordable compared to resorts You’re also across the street from Tortugas beach and right next to an Oxxo grocery store. I will say not a lot of restaurants that you can walk to. We Ubered to nearby restaurants
Stayed 8 nights in Feb 2025

10/10 Excellent

Amartuvshin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there 2 days and it was perfect. It was not look pretty from outside but the room was awesome.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is most definitely a “hidden gem” and we loved our stay at this gorgeous boutique hotel. Our rooms over looking the lagoon were truly fabulous. Alex and the team were wonderful, and make sure you go for breakfast at the roof terrace and in the evening the delicious cocktails. The views are simply stunning and the setting, dreamy. Thank you so much for looking after us and we will be sure to return when visiting Cancun.
Stayed 5 nights in Jan 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Beautiful hotel, safe, quiet, hidden from tourist areas. -2 entrance gates for extra security. -A/c works great -very accommodating staff (prefer to use WhatsApp after check in) -Firm comfortable beds -Pool/view/seating is wonderful -No laundry on site but they work with an external laundry service -Rooftop cafe/bistro is a bit expensive but you pay for the view Beautiful hidden gem!
Stayed 3 nights in Jan 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and nicely kept facility. Staff went out of their way to make sure our stay was pleasant
Stayed 2 nights in Nov 2024

6/10 Okay

Gabrielle

Let's not call this a hotel. Its a condo. No restaurant and very little hot water. If you are looking for a hotel experience, look elsewhere
Stayed 10 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a true quiet oasis in the bustling Cancun area known more for its giant hotels and busy main avenue. The owners of this small boutique property are friendly and take time to speak with the guests. It is obvious that they take great pride in providing a wonderful stay. In addition, the staff are are friendly and efficient. The room was bright and comfortable, overlooking the lagoon. The bed was just right. We have been spoiled and wouldn't stay anywhere else in Cancun.
Stayed 4 nights in Jan 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with wonderful, caring staff! Stay there was absolutely exceptional!
Stayed 6 nights in Sep 2024

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa tortugas hotel is a beautiful hotel That I will absolutely come back is so peaceful very comfort rate is awesome the staff best of the best Alex in the roof top also very kind and very positive attitude once again next time when I come back to cancun I will Stay here again to playa tortugas.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good price.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mustafa Ulvi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality, cleanless, helpfull, location
Stayed 4 nights in Sep 2024

10/10 Excellent

rolando

Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay ! Location is perfect for what I was looking for
Stayed 5 nights in Jun 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 3 nights in Nov 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place with friendly staff and incredible views from the rooms. We loved it here.
Stayed 3 nights in Aug 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilling on the Lagoon
The staff were lovely and helpful. The property is clean, beautiful and a good location if you want to be between the hotel districts of Cancun but not in the middle of all that nonsense. It was a chill stay and I appreciated the quiet.
Stayed 3 nights in Oct 2024

10/10 Excellent

Domtie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was relaxing, beautiful and welcoming
Stayed 3 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little family-run hotel! We stayed a few nights on our first trip to Mexico and loved the place; the sunset over the lagoon, whilst swimming in the pool. The breakfast options on the rooftop restaurant were appreciated; though we recommend if possible extending the opening hours to Sunday morning. The fact that breakfast was not served on Sunday was not clear and we turned up at the opening time and communicated with staff (via a dedicated WhatsApp channel) to be told it is closed as it is a day for family time. While respecting that, it leaves guests with no option but to get food from the convenience store across the road or order via a food delivery app. The room we booked was very spacious and had everything we needed for our stay, would highly recommend the rooftop cocktails (again, if this could be extended to Saturday and/or Sunday afternoons that would be great, as we were only able to try on Friday afternoon).
Stayed 3 nights in Jan 2025

10/10 Excellent

Noeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and accommodating. I was having problems with my payment going through and they were very attentive in fixing the problem and made sure I did not have any doubts. The property is in a quiet area on the lagoon, and the rooms are very spacious. The rooftop and pool have the best views for sunsets. I will say this property is not walking distance from the hotel zone but it is very easy to get on a bus from this location and get to the hotel zone in less than 5 minutes. The owner and her family were all very welcoming and made this experience very personalized as opposed to big chain hotels.
Stayed 5 nights in Dec 2024

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true gem indeed. Oasis between loudness of the hotel zone and downtown, on a quiet lagune -side location with a sunset (rare in Cancun), lovely pool and rooftop terrace with a view (Alex makes great cocktails!), all designed with care. The apartments are spacious and in perfect shape with comfortable beds and good kitchen. The staff is super friendly and with attention to detail. Great wifi. Supermarket steps away. Small beach and restaurants nearby. Couldn't be more impressed.
Stayed 2 nights in Nov 2024