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Casa Balam

2.0 star property
Hotel in Cancun, near Puerto Cancun Marina Town Center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Balam

Interior detail
Exterior
Front of property
Room (Balam 1) | Free WiFi, bed sheets
Interior entrance

Reviews

8.2 out of 10

Very good

Popular amenities

  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room (Balam 8)

Standard Room (Balam 8) | Free WiFi, bed sheets

Standard Room (Balam 8)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (Balam 9)

Standard Room (Balam 9) | Free WiFi, bed sheets

Standard Room (Balam 9)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (Balam 6)

Free WiFi, bed sheets

Standard Room (Balam 6)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Balam 11)

Room (Balam 11) | Free WiFi, bed sheets

Room (Balam 11)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Standard Room (Balam 7)

Standard Room (Balam 7) | Free WiFi, bed sheets

Standard Room (Balam 7)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room (Balam 3)

Basic Room (Balam 3) | Free WiFi, bed sheets

Basic Room (Balam 3)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Balam 5)

Room (Balam 5) | Free WiFi, bed sheets

Room (Balam 5)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room (Balam 10)

Standard Room (Balam 10) | Free WiFi, bed sheets

Standard Room (Balam 10)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Room (Balam 1)

Room (Balam 1) | Free WiFi, bed sheets

Room (Balam 1)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Balam 4)

Room (Balam 4) | Free WiFi, bed sheets

Room (Balam 4)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

Similar properties

Elevator
Hotel Avenida Cancun
Free WiFi
Air conditioning
Parking available
Room service
8.0 out of 10, Very Good, (283)
The price is SAR 94
SAR 128 total
includes taxes & fees
22 Nov - 23 Nov
Hotel Avenida Cancun

About the neighborhood

Map
Punta allen #41, manzana 16 supermanzana 24, Cancun, QROO, 77509

What's nearby

  • Plaza 28 - 13 min walk - 1.1 km
  • Plaza Las Americas - 4 min drive - 3.3 km
  • Cancun Mall - 5 min drive - 3.4 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.8 km
  • Playa Tortugas - 10 min drive - 6.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪La Parrilla - ‬5 min walk
  • ‪Church's Chicken - ‬3 min walk
  • ‪Porky's Tacos - ‬3 min walk
  • ‪Las Quekas - ‬4 min walk
  • ‪La Casona - ‬5 min walk

About this property

Casa Balam

Hotel near Puerto Cancun Marina Town Center
Located close to Cancun Mall and Playa Tortugas, Casa Balam has plenty to offer. Stay connected with free in-room WiFi.
Additional perks include:
  • Luggage storage, outdoor furniture, and tour/ticket assistance
  • A water dispenser
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Casa Balam offer comforts such as air conditioning, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers
  • 32-inch TVs with satellite channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 16 ft
  • Street parking available

Conveniences

  • Water dispenser

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Well-lit path to entrance

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch TV
  • Satellite channels

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Casa Balam Hotel
Casa Balam Cancun
Casa Balam Hotel Cancun

Frequently asked questions

Is Casa Balam pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Balam?

There is free parking nearby.

What time is check-in at Casa Balam?

Check-in start time: 2:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Casa Balam?

Check-out is at noon.

Where is Casa Balam located?

Located in Downtown Cancun, this hotel is 1.5 mi (2.4 km) from Puerto Cancun Marina Town Center and 2.1 mi (3.3 km) from Cancun Mall. Playa Tortugas and Tortuga Beach are also within 6 mi (10 km).

Casa Balam Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 63 out of 111 reviews" "
Rating 8 - Good. 20 out of 111 reviews" "
Rating 6 - Okay. 12 out of 111 reviews" "
Rating 4 - Poor. 3 out of 111 reviews" "
Rating 2 - Terrible. 13 out of 111 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Montserrat

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is noisy. People on their phones until late on the hallway. It’s ok if you are going to spend a cheap night or two but not more than that. They don’t have a wardrobe where to keep your clothes/luggage. Their safety box wasn’t working. Shower had mold and smelled terribly bad when turning the water on. Staff on the other hand were lovely, took my luggage upstairs (no lift) and offered me coffee every time I went in or out of the property.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the stay and services.
Stayed 2 nights in Feb 2024

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es sencillo para pasar una sola noche, el personal muy atentos y los cuartos pequeños pero limpios y es conveniente porque está cerca de la terminal del ADO y centro de Cancún cerca del mercado 23 que lo recomendamos para hacer las últimas compras.

10/10 Excellent

Funky

Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel sencillo para descansar a un bajo costo. Sus habitaciones cuentan con ventilador, aire acondicinado y un pequeño frigobar. Nada ostentoso, muy básico pero extremadamente funcional. Se encuentra a 10 min caminando de ado cancun centro.
Stayed 1 night in Jan 2024

6/10 Okay

Komal

Traveled with family
Disliked: Amenities, property conditions & facilities
It was clean place but the Hotel wanted the payment in Cash only, he was not ready to take Credit Card, The location of Hotel was in a bit sketchy neighbourhood so not very safe I would say, The locker wasn't working so we have take our passports wherever we go.

10/10 Excellent

Wassim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my experience in this hotel. The staff is friendly and the hotel is very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Sophie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix proche station de bus
Bon rapport qualité-prix. Proche terminal de bus ADO. Proche resto, animation. Personnel attentionné. Nous étions en retard, il a communiqué avec nous par whats ap, nous a laissé les clés et le code dans une boite a clés et est venu dès qu'il a pu. Calme. Draps tout doux. Eau chaude et pression dans la douche. Belle terrasse en avant.
Stayed 1 night in Dec 2023

10/10 Excellent

Evelio, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a long stay but it was great
Stayed 1 night in Dec 2023

2/10 Terrible

Josefina

Stayed 2 nights in Nov 2023

8/10 Good

Shaikat

Stayed 1 night in Aug 2023

10/10 Excellent

Xochiquetzy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a wonderful time, just really nice hospitality.
Stayed 2 nights in Aug 2023

10/10 Excellent

Arlette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff es muy atento y siempre pendie tes de mis peticiones y de mi comodidad. Es muy centrico y seguro la ubicacion. Todo en la habitacion funcionaba correctamente.
Stayed 6 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check-in. Clean rooms with cold A/C and hot water with strong pressure for showers. Will be back!
Stayed 1 night in Jul 2023

10/10 Excellent

ISAAC

Stayed 3 nights in Jun 2023

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel i think is the safest and cheep hotel I've ever seen simple but elegant...
Stayed 10 nights in May 2023

10/10 Excellent

Priten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, well located for ADO busses
Nice modern rooms with fridges, hot water, comfy beds and an aircon unit and ceiling fan. Its a 7 minute walk from the ADO bus terminal downtown which is convenient, but a 20 minute walk to Smart Oasis which is where the Chichen Itza Tours generally do their pick ups. Nevertheless its a safe walk and the hotel itself although on a slightly less appealing street, is great and has a gate, and also right next to a Pizza hut and KFC which is convenient. No complaints.
Stayed 2 nights in Apr 2023

10/10 Excellent

Roberto

Traveled with family
Muy bueno para el precio
Stayed 1 night in Apr 2023

10/10 Excellent

rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice and clean little hotel. Nothing fancy but economical. The bed was comfortable, quiet room. , it’s in residential neighborhood a few steps from the main avenue and about a 15 minute walk from the main bus terminal for those that are traveling by bus. Nice staff
Stayed 1 night in Apr 2023

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Jolie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was surprisingly disgusting. The room looked nothing like the pictures and the stay was overall extremely uncomfortable.
Stayed 1 night in Feb 2023

2/10 Terrible

Suzette

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room that opened to the lobby. They would not accept our credit card, wanted cash. It was late and we had to run around looking for an ATM. They locked up my passport and when we got the cash there was no staff there to pay (were suppose to be available until 10pm) There was no TV remote, a large patch of mould on the wall and I killed a giant cockroach. In the morning staff was 30 minutes late and we missed our bus to the airport. Got to the airport late and missed our flight. We had told her we needed to leave by 8 am. No response to our call or email. No apologies. DO NOT STAY HERE
Stayed 1 night in Feb 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mujer sola
Todo Perfecto especialmente por el precio. Mi cuarto era bastante grande para hacer yoga también. Gracias 🙏
Stayed 3 nights in Jan 2023

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

jose leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent very professional and friendly.
Stayed 1 night in Jan 2023